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Operations Manager (Hospitality)
Job summary
A prominent hospitality group in Franschhoek is seeking an experienced Operations Manager to oversee daily operations and ensure a seamless guest experience. The ideal candidate will have over 5 years of leadership experience in luxury settings and be aligned with values of sustainability and intentional hospitality. This full-time, on-site role offers housing support and long-term growth opportunities.
Benefits
Qualifications
- 5+ years of leadership experience in luxury hospitality, wellness, or purpose-driven environments.
- Skilled in building systems that support people-centered operations.
- Emotionally intelligent communicator with cross-functional leadership experience.
Responsibilities
- Oversee daily operations across departments including housekeeping and guest services.
- Coordinate team flow and ensure smooth guest experiences.
- Manage scheduling, budgets, and quality control.
Skills
Our client , a regenerative farm in Franshoek is seeking an experienced, detail-oriented Operations Manager to oversee daily operations and hold connection between their teams.
This role sits at the heart of the sanctuary—responsible for the seamless functioning of hospitality operations and ensuring all departments align with their values, rhythms, and guest journey.
Reporting directly to the Founders and CEO, you will serve as the central operational lead, balancing structure and flow—ensuring precision and efficiency while nurturing a living, relational system.
Duties and Responsibilities:
- Oversee daily operations across all departments, including housekeeping, guest services, food & beverage, wellness, and programming
- Coordinate team flow, prioritize tasks, and ensure smooth guest experiences
- Implement and refine operational systems, SOPs, and checklists for consistency and accountability
- Manage scheduling, budgets, inventory, and quality control
- Guide team leads toward operational excellence
- Translate leadership vision into actionable, day‑to‑day practices
- Bridge communication and collaboration across teams
- Maintain the integrity and harmony of the environment and guest experience
Requirements:
- 5+ years’ leadership experience in luxury hospitality, wellness, retreats, or purpose-driven environments
- Skilled in building systems and frameworks that support smooth, people-centered operations
- Emotionally intelligent communicator with cross-functional leadership experience
- Calm, grounded, and solution-oriented under pressure
- Tech-savvy, hands-on, and humble team player
- Deeply aligned with values of sustainability, conscious living, and intentional hospitality
Additional Information:
- Full-time, on-site role in Franschhoek, South Africa
- Legal work eligibility in South Africa required
- Housing support available for the right candidate
- Long-term growth opportunity within a pioneering, values-driven hospitality concept
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.