Labour Relations jobs in United States

Woolworths Financial Services | Full time

Cape Town, South Africa | Posted on 04/22/2025

Woolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retail business by providing in-store credit in the form of the Woolworths Store Card and offering value-added services including credit cards, personal loans and short-term insurance as well as life insurance linked to other products.

Main Purpose

To provide first line management and employees support across WFS with seamless, end-to-end operational People & Culture support. As a People & Culture Business Partner you will be responsible for providing excellent advice on people matters, while acting as a champion for the WFS Employee Value Proposition. The People and Culture Business Partner is a custodian for the end-to-end employee experience and the WFS culture.

• Support the People and Culture strategy by providing leadership and guidance to stakeholders on all elements of People practices
• Provide thought leadership and guidance related to events in the employee life cycle
• Support leaders in all cyclical events (performance management, annual salary reviews, talent management, people development, etc)
• Build capacity at leader and employee levels on key people related processes and policies.
• Ensure employee matters are timeously addressed and resolved and escalated where appropriate.
• Facilitate and guide leaders on people plans, including, but not limited to, career and succession plans.
• Advise and support leaders on all Employee Relations matters.
• Facilitate and manage change management initiatives, transformation and wellbeing initiatives.

• Collect and analyse data and emerging trends as it relates to people matters (absenteeism, exits, performance reviews, ER, etc)
• Accountable for compilation of weekly and monthly People Reporting
• Maintain employee data on Peoplesoft, ensuring accuracy and integrity of data.

• To provide ER guidance and support to leaders, in adherence to the disciplinary code and any other relevant legislation.
• Ensure employee issues are timeously addressed and resolved and escalated where appropriate.

• Provide a clear understanding and use of the performance review process across the business.
• Support leaders in conducting performance reviews, career conversations and development of employees.
• Assist the Snr Business Partner in conducting audits and ensure consistency on performance contracting quality.

• Understand Business Unit employment equity targets and drive awareness in line with WFS’ Transformation, Equity and Belonging strategic goals and targets. Flag inconsistencies and deviations with the relevant Senior Business partner.
• Advise and guide leaders in terms of people practices, aligning these to the transformation, Equity and Belonging strategy.
• Assist Resourcing in filling vacancies where necessary, aligned to EE targets and strategies.
• Responsible for employment equity reporting as required.
• Responsible for the accuracy of data on Peoplesoft.

• Assist Line Managers in facilitating the annual engagement feedback sessions and assist leaders to develop action plans to address engagement feedback.
• Responsible for tracking engagement plans and feeding back overall progress to engagement process owner.

FUNCTIONAL COMPETENCIES

• Confidentiality, high-sense of self discipline and emotional intelligence.
• Curiosity and proactive to solving problems
• Bias to improve the status quo
• Relationship Building, stakeholder management and influencing skills
• Attention to detail and accuracy
• Data collection and analysis
• Planning and facilitation skills
• Proactive Mind Set
• High degree of self-management, displaying an organised and measured approach to the workload
• Strong relevant theoretical knowledge (Competency based interviewing, ER, Performance Management, Change Management, Talent Management, Remuneration) and understanding and interpretation of applicable legislation (Labour Relations Act and Basic Conditions of Employment regulations are key).
• Good business acumen and problem-solving skills
• Microsoft Office suite, specifically Excel and PowerPoint (advanced proficiency would be an advantage).

• Human Resources/ Organisational Psychology Degree, or
• Business-related degree

• Minimum of 10 years’ working experience.
• 5 years’ in People and Culture, as a Business Partner, Generalist or People Practitioner.
• A comprehensive understanding of relevant theory, principles and processes and its tactical application in a financial services / contact centre environment advantageous.
• Business acumen and a sound understanding of financial services and demonstrated ability to build relationships with a wide variety of people.