People & Culture Business Partner

Woolworths Financial Services; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading financial services provider is seeking a People & Culture Business Partner in Cape Town. The role involves providing comprehensive HR support, managing employee relations, and enhancing the employee experience. The ideal candidate should have over 10 years of experience in human resources, with at least 5 years as a business partner. Responsibilities include driving people strategies, performance management, and ensuring compliance with legislative requirements. The position offers competitive compensation and opportunities for professional growth.

Qualifications

• 10+ years of working experience, with 5 years in HR as a Business Partner or Generalist.
• Strong understanding of Labour Relations Act and Basic Conditions of Employment regulations.
• Advanced proficiency in Microsoft Excel and PowerPoint.

Responsibilities

• Support the People and Culture strategy and provide guidance on People practices.
• Advise on employee relations matters and manage change initiatives.
• Responsible for performance management processes and employee engagement feedback.

Skills

Confidentiality

Emotional intelligence

Stakeholder management

Data collection and analysis

Attention to detail

Proactive problem solving

Microsoft Office suite (Excel, PowerPoint)

Education

Human Resources/Organisational Psychology Degree

Business-related degree

Job description

Woolworths Financial Services | Full time

People & Culture Business Partner

Cape Town, South Africa | Posted on 04/22/2025

Woolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retail business by providing in-store credit in the form of the Woolworths Store Card and offering value-added services including credit cards, personal loans and short-term insurance as well as life insurance linked to other products.

Job Description

Main Purpose

To provide first line management and employees support across WFS with seamless, end-to-end operational People & Culture support. As a People & Culture Business Partner you will be responsible for providing excellent advice on people matters, while acting as a champion for the WFS Employee Value Proposition. The People and Culture Business Partner is a custodian for the end-to-end employee experience and the WFS culture.

Key Responsibilities

Partnering

• Support the People and Culture strategy by providing leadership and guidance to stakeholders on all elements of People practices
• Provide thought leadership and guidance related to events in the employee life cycle
• Support leaders in all cyclical events (performance management, annual salary reviews, talent management, people development, etc)
• Build capacity at leader and employee levels on key people related processes and policies.
• Ensure employee matters are timeously addressed and resolved and escalated where appropriate.
• Facilitate and guide leaders on people plans, including, but not limited to, career and succession plans.
• Advise and support leaders on all Employee Relations matters.
• Facilitate and manage change management initiatives, transformation and wellbeing initiatives.

Data Analysis and Reporting

• Collect and analyse data and emerging trends as it relates to people matters (absenteeism, exits, performance reviews, ER, etc)
• Accountable for compilation of weekly and monthly People Reporting
• Maintain employee data on Peoplesoft, ensuring accuracy and integrity of data.

Employee Relations

• To provide ER guidance and support to leaders, in adherence to the disciplinary code and any other relevant legislation.
• Ensure employee issues are timeously addressed and resolved and escalated where appropriate.

Performance Management

• Provide a clear understanding and use of the performance review process across the business.
• Support leaders in conducting performance reviews, career conversations and development of employees.
• Assist the Snr Business Partner in conducting audits and ensure consistency on performance contracting quality.

Employment Equity

• Understand Business Unit employment equity targets and drive awareness in line with WFS’ Transformation, Equity and Belonging strategic goals and targets. Flag inconsistencies and deviations with the relevant Senior Business partner.
• Advise and guide leaders in terms of people practices, aligning these to the transformation, Equity and Belonging strategy.
• Assist Resourcing in filling vacancies where necessary, aligned to EE targets and strategies.
• Responsible for employment equity reporting as required.
• Responsible for the accuracy of data on Peoplesoft.

Employee Surveys

• Assist Line Managers in facilitating the annual engagement feedback sessions and assist leaders to develop action plans to address engagement feedback.
• Responsible for tracking engagement plans and feeding back overall progress to engagement process owner.

Requirements

FUNCTIONAL COMPETENCIES

• Confidentiality, high-sense of self discipline and emotional intelligence.
• Curiosity and proactive to solving problems
• Bias to improve the status quo
• Relationship Building, stakeholder management and influencing skills
• Attention to detail and accuracy
• Data collection and analysis
• Planning and facilitation skills
• Proactive Mind Set
• High degree of self-management, displaying an organised and measured approach to the workload
• Strong relevant theoretical knowledge (Competency based interviewing, ER, Performance Management, Change Management, Talent Management, Remuneration) and understanding and interpretation of applicable legislation (Labour Relations Act and Basic Conditions of Employment regulations are key).
• Good business acumen and problem-solving skills
• Microsoft Office suite, specifically Excel and PowerPoint (advanced proficiency would be an advantage).

MINIMUM QUALIFICATION

• Human Resources/ Organisational Psychology Degree, or
• Business-related degree

EXPERIENCE REQUIRED

• Minimum of 10 years’ working experience.
• 5 years’ in People and Culture, as a Business Partner, Generalist or People Practitioner.
• A comprehensive understanding of relevant theory, principles and processes and its tactical application in a financial services / contact centre environment advantageous.
• Business acumen and a sound understanding of financial services and demonstrated ability to build relationships with a wide variety of people.