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DC- Life Telesales Consultant- Park Square (KZN)
Job summary
A leading financial services provider in KwaZulu-Natal is seeking a Telesales Consultant to join their dynamic sales call centre. The role involves identifying sales opportunities, managing outbound calls, and attending to general administration. Candidates should have at least 1 year of sales experience and Life product knowledge. This position offers an opportunity to work in a collaborative environment with a focus on personal development and sales goals.
Qualifications
- At least 1 year sales experience, preferably in an outbound telesales environment.
- Minimum 1 year Life product knowledge, Discovery Life Knowledge is an advantage.
- PC literacy in email, word, and excel.
- Tertiary qualification is an advantage.
- NQF5 and RE5 qualification required.
Responsibilities
- Identifying sales opportunities.
- Answering inbound calls timeously and making outbound calls.
- Co-ordination of own administration.
- Communication to members via fax and email.
- Attending to general administration.
- Achieve quality target.
- Adhering to service level agreements.
Skills
Education
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Business Unit: DCM Distribution
Function: Call Center / Contact Center
Date: 25 Sept 2025
Job Description
Identifying sales opportunities
Answering inbound calls timeously and making required outbound calls
Co-ordination of own administration
Identifying sales opportunities
Key purpose
This position is based in the Discovery Connect Sales call centre and reports to the sales team leader. The successful individual will be required to conduct Discovery Life telesales.
The successful individual will be required to perform on, but not limited to the following key outputs:
- Communication to members telephonically via fax and email
- Attending to general administration
- Achieve quality target
- Adhering to service level agreements
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
- Goal orientated
- Self motivated
- Ability to perform under pressure
- Adapt to change
- Persuasiveness
- Sound Time Management
- Attention to detail
- Ability to learn quickly and apply knowledge
- Speak fluently (accent neutral) English/Afrikaans
Qualification & Experience
- At least 1 year sales experience, preferably in an outbound telesales environment
- Minimum 1 year Life product knowledge, Discovery Life Knowledge is an advantage
- PC literacy, email, word, excel
- Tertiary qualification an advantage
- NQF5 and RE5 qualification
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.