Global Remote Tech Support Specialist | Flexible Hours

Placements24

Mossel Bay

Hybrid

ZAR 260,000 - 360,000

Full time

5 days ago

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Benefits offered by this job

Remote role

Performance-based bonuses

Health insurance

Paid time off

Training opportunities

Company hardware

Remote team culture

Career growth

Job summary

WhatJobs Direct is seeking a Remote Technical Support Specialist to handle complex software/hardware issues for clients worldwide. The role emphasizes strong communication, diagnostic skills, and effective remote troubleshooting from a fully remote home office.

You will document steps in the CRM, escalate when needed, and contribute to knowledge bases while maintaining high client satisfaction.

Qualifications

Proven experience in a technical support role for software/hardware.
Strong understanding of Windows/macOS/Linux and networking basics.
Excellent problem-solving and analytical skills.
Proficiency with remote support tools and ticketing systems.
Strong verbal and written communication for non-technical users.
Ability to work independently in a remote setting.
Relevant degree or certifications are advantageous.
Home office with reliable high-speed internet required.
Experience with cloud platforms is a plus.

Responsibilities

Provide technical support to clients globally for software, hardware, and networking issues.
Diagnose and resolve problems using remote troubleshooting tools.
Document interactions, steps, and resolutions in the CRM system.
Escalate unresolved issues to higher-level support or development teams.
Create and maintain knowledge base articles and user guides.
Identify recurring issues and feedback to product teams.
Manage and prioritize support tickets for timely resolutions.
Stay updated with product updates and industry best practices.