Customer Support Specialist

Placements24; Durban; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Home office setup allowance

Health, dental, and vision insurance

Paid time off

Remote training and career progression

Job summary

Placements24 is seeking a Customer Support Specialist to join a fully remote team. You will support customers via email, chat, and phone, diagnose issues, and document interactions to ensure high-quality service.

The role emphasizes independent work, strong communication, and problem-solving skills. Competitive compensation, home office setup, health plans, PTO, and remote training opportunities are offered to support professional growth.

Qualifications

• Experience in a remote customer support or helpdesk role.
• Excellent written and verbal communication tailored for remote interaction.
• Proficiency with CRM software and remote support tools.
• Ability to work independently and manage tasks without supervision.

Responsibilities

• Provide first-line technical support and customer service via email, chat, and phone.
• Diagnose and resolve customer issues related to products and services.
• Maintain detailed and accurate customer interaction logs in the system.
• Escalate unresolved issues to senior support and document thoroughly.
• Identify customer needs and propose solutions to improve their experience.

Skills

Customer service

Communication

Problem solving

Independent work

Remote collaboration

Tools

CRM software

Remote support tools

Job description

About the Role

Join our client's remote team as a Customer Support Specialist , contributing to their mission of delivering exceptional customer experiences from anywhere. This role is pivotal in providing comprehensive assistance and troubleshooting for our valued customers. You will be empowered to solve problems and enhance customer satisfaction, working within a fully remote structure that prioritizes flexibility and work-life balance. If you have a passion for customer advocacy and excel in a virtual environment, this position offers a significant opportunity for professional growth and impact.

Key Responsibilities

• Provide first-line technical support and customer service via remote channels (email, chat, phone).
• Diagnose and resolve customer issues related to products and services effectively.
• Maintain detailed and accurate customer interaction logs within the designated system.
• Escalate unresolved issues to senior support tiers or relevant departments with thorough documentation.
• Proactively identify customer needs and offer solutions to improve their experience.

Requirements

• Previous experience in a remote customer support or helpdesk role.
• Excellent written and verbal communication skills, tailored for remote interaction.
• Proficiency in using remote support tools and CRM software .
• Ability to work independently and manage tasks efficiently without direct supervision.
• Strong problem-solving aptitude and a customer-centric mindset.

Benefits

• Competitive remote salary with regular performance reviews.
• Generous home office setup allowance.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holidays for rest and rejuvenation.
• Opportunities for remote training and career progression within the company.