Remote Support Agent: Customer Care & Troubleshooting

Placements24; Benoni; Hybrid; ZAR 27,000 - 31,000; Full time

Benefits offered by this job

Fully remote

Extensive training

Career growth opportunities

Flexible remote arrangements

Job summary

Placements24 in South Africa is seeking a motivated Work From Home Support Agent to assist customers in and around Benoni. This fully remote role lets you support clients from your home office while delivering exceptional service.

You will handle inquiries via phone, email and chat, troubleshoot issues, document interactions and stay up-to-date with our products. A reliable internet connection and strong communication are essential for success in this remote position.

Qualifications

• Experience in customer support or call center roles.
• Excellent verbal and written communication for remote work.
• Strong multitasking, prioritization, and time management.
• Proficient with CRM systems and ticketing software.
• Reliable internet and suitable home office.

Responsibilities

• Provide support via phone, email and chat.
• Investigate and resolve customer issues; document interactions.
• Guide customers through product features; troubleshoot.
• Process requests accurately and professionally.
• Collaborate with team to improve support processes.
• Maintain up-to-date knowledge of products and services.

Skills

Customer communication

Multitasking

Remote work

CRM software

Tools

CRM software

Ticketing system

Job description

Placements24 in South Africa is seeking a motivated Work From Home Support Agent to assist customers in and around Benoni. This fully remote role lets you support clients from your home office while delivering exceptional service.

You will handle inquiries via phone, email and chat, troubleshoot issues, document interactions and stay up-to-date with our products. A reliable internet connection and strong communication are essential for success in this remote position.