Trainee Customer Service Representative (Remote)

Placements24; Benoni; Hybrid; ZAR 89,000 - 134,000; Full time

Benefits offered by this job

Fully remote

Paid training

Career growth

Flexible scheduling

Collaborative team

Job summary

Placements24 is seeking a Trainee Customer Service Representative who will support clients remotely from anywhere in South Africa. You will handle inquiries via phone, email, and chat after completing a comprehensive training program.

The role emphasizes excellent communication, active listening, and problem-solving as you learn about our products and policies. A positive attitude and reliable internet are essential for success in this remote entry-level position.

Qualifications

• Excellent verbal and written communication essential.
• Active listening and problem-solving abilities.
• Proficiency with basic computer applications and quick learning.
• Positive attitude and genuine desire to help customers.
• Stable internet connection and dedicated remote workspace.

Responsibilities

• Respond to customer inquiries and resolve issues promptly via phone, email, and chat.
• Provide information about products, services, and policies.
• Document customer interactions accurately in the CRM.
• Identify opportunities to improve the customer experience and provide feedback.
• Participate in ongoing training to enhance product knowledge and skills.

Skills

Communication

Active listening

Problem-solving

Written communication

Tools

CRM software

G Suite / basic IT

Job description

About the Role

Our client is excited to offer a fully remote Trainee Customer Service Representative role for individuals located in or near Benoni . This position is perfect for individuals with excellent communication skills and a passion for helping others, seeking to build a career in customer support. You will receive comprehensive training on our client's products, services, and customer service best practices, enabling you to provide outstanding support to clients via phone, email, and chat. This is a fantastic opportunity to join a dynamic, customer-focused team and develop valuable skills in a supportive, remote-first environment.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally via various communication channels.
• Provide information about products, services, and policies to customers.
• Document customer interactions accurately and efficiently in the CRM system.
• Identify opportunities to improve the customer experience and provide feedback to the team.
• Participate in ongoing training sessions to enhance product knowledge and customer service skills.

Requirements

• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with basic computer applications and the ability to learn new software quickly.
• A positive attitude and a genuine desire to assist customers.
• A stable internet connection and a dedicated workspace for remote work.

Benefits

• Fully remote work arrangement with flexible scheduling options.
• Paid training program with ongoing professional development.
• Competitive entry-level salary and performance incentives.
• Opportunities for career growth within the customer service department.
• A supportive and collaborative virtual team culture.