Winery Hospitality Coordinator

Placements24; Stellenbosch; Presencial; ZAR 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Complimentary wine tastings

Staff discounts on wine

Learning about viticulture and oenolgy

Picturesque winery location

Collaborative team environment

Resumo da oferta

Placements24 is seeking a Winery Hospitality Coordinator in Stellenbosch to orchestrate wine tastings, tours, and events, delivering memorable guest experiences that reflect the winery’s prestige and the region’s beauty.

You will greet visitors, manage bookings, maintain an inviting tasting room, and provide accurate product information while collaborating with sales and marketing to promote hospitality packages.

Qualificações

• Previous experience in hospitality or tourism is required.
• Strong communication and interpersonal skills.
• Interest in wine and tasting processes is desirable.

Responsabilidades

• Coordinate and host wine tastings, vineyard tours, and special events for visitors.
• Manage visitor bookings, inquiries, and provide information about the winery's products and offerings.
• Ensure the tasting room and visitor areas are impeccably presented and maintained.
• Collaborate with the sales and marketing teams to develop and promote hospitality packages.
• Handle customer feedback and resolve any issues promptly to ensure guest satisfaction.
• Maintain an inventory of tasting room supplies and assist with sales of wine and merchandise.

Conhecimentos

Hospitality experience

Customer service

Communication skills

Organizational skills

Descrição da oferta de emprego

About the Role

Our client is seeking an engaging and organized Winery Hospitality Coordinator to manage exceptional visitor experiences at their renowned vineyard in Stellenbosch . This role is central to delighting guests with wine tastings, tours, and special events, ensuring a memorable visit that reflects the quality of their wines and the beauty of the region. You will be the face of the winery for many visitors, contributing significantly to guest satisfaction and fostering brand loyalty within the competitive Hospitality & Tourism sector. This is a fantastic opportunity to immerse yourself in the wine culture.

Key Responsibilities

• Coordinate and host wine tasting experiences, vineyard tours, and special events for visitors.
• Manage visitor bookings, inquiries, and provide information about the winery's products and offerings.
• Ensure the tasting room and visitor areas are impeccably presented and maintained.
• Collaborate with the sales and marketing teams to develop and promote hospitality packages.
• Handle customer feedback and resolve any issues promptly to ensure guest satisfaction.
• Maintain an inventory of tasting room supplies and assist with sales of wine and merchandise.

Requirements

• Previous experience in hospitality, tourism, or a customer-facing role, preferably within the wine industry.
• Excellent communication, presentation, and interpersonal skills.
• A passion for wine and knowledge of winemaking processes is highly desirable.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• A friendly, welcoming demeanor and a commitment to providing outstanding service.

Benefits

• Competitive salary and potential for performance-based tips/bonuses.
• Complimentary wine tastings and staff discounts on wine purchases.
• Opportunities to learn extensively about viticulture and oenology.
• Work in a picturesque and renowned wine-producing region.
• A vibrant and collaborative team environment.