Wine Lounge Host: Elegant Guest Concierge & Reservations

Craven Cottage CC; Stellenbosch; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Craven Cottage CC in Stellenbosch is seeking a welcoming Host/Hostess to greet guests and guide them to seating. You will coordinate with the dining and bar team and manage reservations. The ideal candidate has excellent communication, strong customer-service skills, and the ability to stay organized in a busy environment.

You should be well-presented and able to work evenings, weekends, and holidays. Join a team that values attentiveness to distinguished guests and a friendly, professional

Qualifications

• Grade 12; hospitality certificate will be a plus.
• Preferably 1-2 years hostess experience.
• Understanding of restaurant etiquette.
• Familiarity with health and safety regulations.
• Experience in managing reservations.
• Able to work in a team.
• Demonstrable customer-service skills.
• Excellent communication skills (via phone and in-person).
• Strong organizational skills with the ability to monitor the entire dining and bar area.
• Availability to work within opening hours (e.g. evenings, public holidays, weekends).
• Good physical condition to walk and stand during an entire shift.
• Comfortable in dealing with very distinguished clientele.
• Able to handle high a pressure environment.
• Must be well-presented.
• Flexibility and Accountability.
• Enthusiastic personality.

Responsibilities

• Welcome guests to the venue.
• Escort guests to assigned dining or bar areas.
• Manager reservations.
• Provide menus and announce waiter/waitress name.
• Greet guests upon their departure.
• Coordinate with wait staff about available seating options.
• Maintain hostess desk clean and tidy.
• Cater to guests who require extra attention (e.g. children, elderly).
• Answer incoming calls and address guests’ queries.
• Assist with wait staff as needed.

Skills

Customer service

Excellent communication

Teamwork

Organizational skills

Ability to work under pressure

Well-presented

Enthusiastic personality

Flexibility

Accountability

Education

Grade 12

Hospitality certificate

Job description

Craven Cottage CC in Stellenbosch is seeking a welcoming Host/Hostess to greet guests and guide them to seating. You will coordinate with the dining and bar team and manage reservations. The ideal candidate has excellent communication, strong customer-service skills, and the ability to stay organized in a busy environment.

You should be well-presented and able to work evenings, weekends, and holidays. Join a team that values attentiveness to distinguished guests and a friendly, professional