Warranty Clerk

Motus Corporation; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Hyundai Automotive South Africa is seeking a Warranty Clerk to manage warranty claims, ensure policy compliance and provide essential administrative support. You will review submissions, verify documentation, and liaise with customers and suppliers to drive efficient warranty transactions.

In this role, you will maintain rigorous records, coordinate with service departments for repairs under warranty, analyze data for trends, and contribute to updates of warranty policies.

Qualifications

• Matric certificate or equivalent;Diploma or degree preferred.
• Experience in warranty processing or claims management, ideally in automotive/electronics.
• Strong administrative skills with attention to detail for accurate documentation and data entry.
• Excellent verbal and written communication for customer interactions.

Responsibilities

• Review and process warranty claims with complete and accurate documentation.
• Communicate claim statuses and required information to customers.
• Maintain detailed records of all warranty documents in the database.
• Coordinate with suppliers/manufacturers to validate coverage and resolve issues.
• Analyze warranty data to identify trends and recurring issues.
• Assist in updating warranty policy and procedure manuals for compliance.
• Liaise with service department to arrange repairs or replacements under warranty.
• Provide excellent customer service and resolve disputes regarding coverage.

Skills

Administrative

Attention to detail

Communication

Teamwork

Multitasking

Education

Matric or equivalent

Tools

Microsoft Office

Warranty software

Job description

About the Role

As a Warranty Clerk, you will play a crucial role in managing warranty claims and ensuring compliance with warranty policies and procedures. This position primarily focuses on administrative support, documentation processing, and communication with customers and suppliers to facilitate efficient warranty transactions.

Why join Hyundai?

Progress Starts with People

We believe that Progress for Humanity means enabling everyday progress through accessible mobility for everyday South Africans.

At Hyundai Automotive South Africa, Progress for Humanity is more than our brand promise, it is how we work together every day.

As Hyundaians, we are united by a shared commitment to creating a workplace where people feel valued, respected and empowered to do their best work. We believe progress happens when people feel they belong, have opportunities to grow, and are encouraged to contribute their unique perspectives.

Every Hyundaian plays a role in creating exceptional experiences for our customers, supporting one another, and driving our business forward through collaboration, continuous improvement and innovation.

If you are passionate about making a difference, embracing new opportunities and being part of a team where everyone belongs, we'd love to hear from you as we continue driving Progress for Humanity together.

Key Responsibilities

• Review and process warranty claims submitted by customers, ensuring all documentation is complete and accurate.
• Communicate effectively with customers regarding claim statuses, required information, and resolution steps.
• Maintain detailed records of all claims and warranty documents in the company's database.
• Coordinate with suppliers and manufacturers to validate warranty coverage and resolve claims-related issues.
• Analyze warranty data to identify trends or recurring issues that may require further attention.
• Assist in developing and updating warranty policy and procedure manuals to ensure compliance with industry standards.
• Liaise with the service department to arrange repairs or replacements as necessary under warranty conditions.
• Provide excellent customer service, responding promptly to inquiries and resolving any disputes regarding warranty coverage.

Requirements

• Matric certificate or equivalent qualification; a relevant diploma or degree is preferred.
• Demonstrable experience in warranty processing or claims management, ideally within the automotive or electronics industries.
• Strong administrative skills with attention to detail, ensuring accuracy in documentation and data entry.
• Excellent communication skills, both verbal and written, for effective customer interactions.
• Ability to work independently and as part of a team, managing multiple tasks in a fast-paced environment.
• Proficiency in computer applications, including Microsoft Office Suite and warranty management software.

Equal Opportunity & Belonging

Hyundai Automotive South Africa is committed to creating a workplace where everyone feels they belong.

We celebrate diversity, value different perspectives and are committed to fair, equitable and inclusive employment practices. We welcome applications from suitably qualified candidates from all backgrounds who are passionate about contributing to our purpose.

Join a team where every Hyundaian belongs, every contribution matters, and together we drive Progress for Humanity.