Automotive Warranty Specialist – Claims & Service

Motus Corporation; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Hyundai Automotive South Africa is seeking a Warranty Clerk to manage warranty claims, ensure policy compliance and provide essential administrative support. You will review submissions, verify documentation, and liaise with customers and suppliers to drive efficient warranty transactions.

In this role, you will maintain rigorous records, coordinate with service departments for repairs under warranty, analyze data for trends, and contribute to updates of warranty policies.

Qualifications

• Matric certificate or equivalent;Diploma or degree preferred.
• Experience in warranty processing or claims management, ideally in automotive/electronics.
• Strong administrative skills with attention to detail for accurate documentation and data entry.
• Excellent verbal and written communication for customer interactions.

Responsibilities

• Review and process warranty claims with complete and accurate documentation.
• Communicate claim statuses and required information to customers.
• Maintain detailed records of all warranty documents in the database.
• Coordinate with suppliers/manufacturers to validate coverage and resolve issues.
• Analyze warranty data to identify trends and recurring issues.
• Assist in updating warranty policy and procedure manuals for compliance.
• Liaise with service department to arrange repairs or replacements under warranty.
• Provide excellent customer service and resolve disputes regarding coverage.

Skills

Administrative

Attention to detail

Communication

Teamwork

Multitasking

Education

Matric or equivalent

Tools

Microsoft Office

Warranty software

Job description

Hyundai Automotive South Africa is seeking a Warranty Clerk to manage warranty claims, ensure policy compliance and provide essential administrative support. You will review submissions, verify documentation, and liaise with customers and suppliers to drive efficient warranty transactions.

In this role, you will maintain rigorous records, coordinate with service departments for repairs under warranty, analyze data for trends, and contribute to updates of warranty policies.