Waiter DELAIRE GRAFF RESTAURANT

Delaire (Pty) Ltd; Stellenbosch; On-site; ZAR 83,000 - 152,000; Full time

Job summary

Delaire Graff Estate in Stellenbosch seeks a polished Waiter to deliver exceptional service in a fine dining setting. You will greet guests, learn the menu and wine list, and coordinate with kitchen and bar to ensure timely, accurate service.

The ideal candidate holds Grade 12, 3 years waiter experience, strong interpersonal and cash-handling skills, and a client-focused attitude. You must be well-presented, patient, and enthusiastic when serving distinguished guests.

Qualifications

• Grade 12 qualification is required.
• Preferably 3 years of waiter/waitress experience.
• Basic knowledge of wine and surrounding wine regions.
• Hands-on experience with cash registers and POS systems.
• Basic mathematical skills.
• Excellent interpersonal and communication skills.
• Strong customer service orientation and active listening skills.
• Attentive and patient with customers.
• Comfortable dealing with very distinguished clientele.
• Must be well-presented.
• Flexible and accountable.
• Enthusiastic personality.

Responsibilities

• Greet guests at assigned tables and ensure each guest has received a menu and wine list.
• Know all menu items, including the basic ingredients and methods of preparation.
• Ensure tables are properly set with linens, silverware and glasses.
• Take accurate food and beverage orders using the POS system and deliver within specified time limits.
• Ensure all orders are received timeously by the bar and kitchen staff.
• Clear all dirty cutlery and crockery from tables once guests have finished using them.
• Offer desserts and coffee to guests.
• Bill guests correctly.
• Ensure the restaurant area, fixtures and fittings are clean and hygienic.
• Ensure that your uniform is clean at all times.

Skills

Interpersonal skills

Communication skills

Customer service

Active listening

Patience

Well-presented

Education

Grade 12

Tools

POS system

Cash registers

Job description

We are looking for a Waiter to provide excellent service to ensure great customer satisfaction. We are looking for someone who will have the patience, personality and perseverance to thrive in this role.

Main responsibilities:

• Greet guests at assigned tables and ensure each guest has received a menu and wine list

• Know all menu items, including the basic ingredients and methods of preparation

• Ensure tables are properly set with linens, silverware and glasses

• Take accurate food and beverage orders using the POS system and deliver within specified time limits

• Ensure all orders are received timeously by the bar and kitchen staff

• Clear all dirty cutlery and crockery from tables once guests have finished using them

• Offer desserts and coffee to guests

• Bill guests correctly

• Ensure the restaurant area, fixtures and fittings are clean and hygienic

• Ensure that your uniform is clean at all times

Main requirements:

• Grade 12

• Preferably 3 years’ previous waiter/waitress experience

• Basic knowledge of wine and surrounding wine regions

• Hands-on experience with cash registers and ordering information systems

• Basic mathematical skills

• Excellent interpersonal and communication skills

• Strong customer service orientation and active listening skills

• Attentive and patient with customers

• Comfortable dealing with very distinguished clientele

• Must be well-presented

• Flexible and accountable

• Enthusiastic personality

Delaire Graff Estate is an equal opportunity employer.