Volunteer Coordinator & Engagement Lead

Placements24; Pretoria; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Remote-first work culture

Job summary

Placements24 invites applications for a Volunteer Coordinator & Engagement Lead to join a Pretoria-based charitable organization. This remote-first role focuses on recruiting, training, and retaining volunteers, building a strong sense of community, and ensuring a rewarding volunteer experience across South Africa.

You will implement engagement strategies, maintain databases, and collaborate with program staff to meet evolving volunteer needs. A passion for community service is essential.

Qualifications

• Proven experience in volunteer management, human resources, or a related field.
• Excellent communication, interpersonal, and organizational skills.
• Ability to recruit, train, and motivate volunteers.
• Experience developing engagement strategies.
• Familiarity with CRM systems or volunteer management software is a plus.
• Ability to work independently in a remote setting.

Responsibilities

• Develop and execute volunteer recruitment strategies.
• Onboard, train, and orient new volunteers.
• Manage volunteer schedules, assignments, and ongoing support.
• Organize volunteer appreciation events and recognition programs.
• Maintain accurate volunteer records and databases.
• Communicate regularly with volunteers to ensure engagement and satisfaction.
• Collaborate with program staff to identify volunteer needs.
• Develop and update volunteer handbooks and policies.
• Promote volunteer opportunities through various channels.
• Track volunteer hours and impact metrics.
• Foster a positive and inclusive volunteer community.

Skills

Volunteer management

Communication

Organizational skills

Recruitment & training

Engagement strategies

CRM software

Remote work

Education

Bachelor's degree

Tools

Volunteer management software

Job description

About the Role

Our client, a well-regarded charitable organization based in Pretoria , is looking for a dedicated and highly organized Volunteer Coordinator & Engagement Lead. This role is absolutely critical for the success of our operations, as you will be responsible for recruiting, training, managing, and retaining our valuable volunteer base. You will develop and implement strategies to enhance volunteer engagement, ensuring a positive and rewarding experience for everyone involved. The ideal candidate is passionate about community service, possesses exceptional interpersonal skills, and thrives in a remote-first environment. You will be the primary point of contact for volunteers, fostering a strong sense of community and purpose. This is a remote-first position, allowing you to work from anywhere within South Africa while contributing significantly to our mission in Pretoria .

Key Responsibilities

Develop and execute comprehensive volunteer recruitment strategies. Onboard, train, and orient new volunteers. Manage volunteer schedules, assignments, and ongoing support. Organize volunteer appreciation events and recognition programs. Maintain accurate volunteer records and databases. Communicate regularly with volunteers to ensure engagement and satisfaction. Collaborate with program staff to identify volunteer needs. Develop and update volunteer handbooks and policies. Promote volunteer opportunities through various channels. Track volunteer hours and impact metrics. Foster a positive and inclusive volunteer community.

Requirements

Proven experience in volunteer management, human resources, or a related field. Excellent communication, interpersonal, and organizational skills. Demonstrated ability to recruit, train, and motivate volunteers. Experience in developing and implementing engagement strategies. Familiarity with CRM systems or volunteer management software is a plus. Ability to work independently and proactively in a remote setting. Strong problem-solving skills and attention to detail. Bachelor's degree in a relevant field is preferred but not mandatory. A genuine passion for community service and the mission of our client. Experience working within the Pretoria non-profit sector is advantageous.

Benefits

Our client offers a competitive salary and benefits package, including comprehensive health insurance and retirement contributions. This fully remote position offers unparalleled flexibility and work-life balance. You will have access to professional development opportunities to enhance your skills in volunteer management and engagement. We foster a supportive and collaborative remote work culture, ensuring you feel connected and valued. Join a team that is passionate about making a difference and contributing to the vital work being done in Pretoria .