VoIP Systems Administrator

Placements24; Upington; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Training resources

Collaborative IT culture

Job summary

Placements24 is seeking a skilled VoIP Systems Administrator to manage and maintain our VoIP communications across locations. You will deploy, configure, and support the VoIP infrastructure, ensuring minimal downtime and strong call quality in a fully remote setting.

The role requires expertise in SIP/H.323, experience with platforms like Asterisk or Cisco CallManager, and a solid understanding of LAN/WAN, QoS, and firewall considerations for voice networks.

Qualifications

• Proven experience as a VoIP Administrator or Systems Administrator with a focus on voice communications.
• In-depth knowledge of VoIP protocols (SIP, H.323) and related technologies.
• Experience with major VoIP platforms (e.g., Asterisk, Cisco CallManager, FreeSWITCH).
• Understanding of network infrastructure, including LAN/WAN, QoS, and firewalls, as they relate to VoIP.
• Strong problem-solving and analytical skills.
• Excellent customer service and communication skills for supporting end-users.

Responsibilities

• Administer and maintain VoIP platforms, including PBX systems, call managers, and related hardware/software.
• Configure user extensions, voicemail, call routing, and other voice services according to business requirements.
• Monitor system performance, identify potential issues, and implement proactive maintenance to ensure high availability.
• Troubleshoot and resolve VoIP-related problems, including call quality issues, connectivity failures, and user support requests.
• Manage user provisioning and de-provisioning, ensuring timely access to communication services.
• Develop and maintain documentation for VoIP systems, configurations, and troubleshooting procedures.

Skills

VoIP administration

Voice communication

SIP/H.323 protocols

VoIP platforms (Asterisk, CallManager,

Job description

About the Role

Our client is seeking a skilled VoIP Systems Administrator to manage and maintain their Voice over IP communication systems. This role is crucial for ensuring reliable and efficient voice services for all employees across various locations. You will be responsible for the deployment, configuration, and ongoing support of the VoIP infrastructure, troubleshooting any issues to minimize downtime and ensure seamless communication. This is a key position within our IT department, contributing to the operational stability and technological advancement of our client's communication capabilities, offered in a fully remote setting.

Key Responsibilities

• Administer and maintain VoIP platforms, including PBX systems, call managers, and related hardware/software.
• Configure user extensions, voicemail, call routing, and other voice services according to business requirements.
• Monitor system performance, identify potential issues, and implement proactive maintenance to ensure high availability.
• Troubleshoot and resolve VoIP-related problems, including call quality issues, connectivity failures, and user support requests.
• Manage user provisioning and de-provisioning, ensuring timely access to communication services.
• Develop and maintain documentation for VoIP systems, configurations, and troubleshooting procedures.

Requirements

• Proven experience as a VoIP Administrator or Systems Administrator with a focus on voice communications.
• In-depth knowledge of VoIP protocols (SIP, H.323) and related technologies.
• Experience with major VoIP platforms (e.g., Asterisk, Cisco CallManager, FreeSWITCH).
• Understanding of network infrastructure, including LAN/WAN, QoS, and firewalls, as they relate to VoIP.
• Strong problem-solving and analytical skills.
• Excellent customer service and communication skills for supporting end-users.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with modern VoIP technologies .
• Remote work arrangement providing flexibility and work-life balance.
• Access to training and professional development resources.
• A collaborative IT environment focused on innovation.