VoIP Systems Administrator

Placements24

Centurion

Hybrid

ZAR 420,000 - 680,000

Full time

4 days ago

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Benefits offered by this job

Remote-first environment

Occasional Centurion office visits

Professional development budget

Job summary

Placements24 is seeking a skilled VoIP Systems Administrator to join its technology department. The role is remote-first with occasional visits to the Centurion office, and you will deploy, configure, maintain, and troubleshoot VoIP infrastructure to ensure reliable voice services across the organization.

You will manage PBX, call managers, SIP/H.323 protocols, and integrate UC platforms, while documenting procedures and providing user support.

Qualifications

Bachelor's degree in IT, CS, or related field
3–5 years of experience managing VoIP systems (e.g., Cisco CallManager, Asterisk, FreePBX)
Strong understanding of VoIP protocols (SIP, H.323) and networking concepts
Experience with unified communications platforms and integrating them with other business systems
Proficiency in scripting or programming for automation tasks is a plus
Excellent problem-solving abilities and customer service orientation

Responsibilities

Administer, configure, and maintain VoIP telephony systems (PBX, call managers)
Monitor performance, availability, and QoS; troubleshoot issues
Implement system upgrades, patches, and new features
Manage user accounts, call routing, voicemail, and VoIP services
Develop and maintain documentation for VoIP systems and procedures
Provide technical support and training to end-users on VoIP features

Skills

VoIP systems

SIP / H.323

Networking concepts

Unified communications

Automation scripting

Problem-solving

Customer service

Education

Bachelor's degree in IT/CS or related field

Tools

Cisco CallManager

Asterisk

FreePBX

Job description

About the Role

Our client is seeking a skilled and motivated VoIP Systems Administrator to join their technology department, working remotely with occasional visits to our Centurion office. This role is crucial for managing and optimizing our Voice over IP communication infrastructure, ensuring seamless and reliable voice services for our employees. You will be responsible for the deployment, configuration, maintenance, and troubleshooting of our VoIP systems, playing a key part in enhancing our internal communication capabilities. This is an excellent opportunity for a proactive administrator to leverage their expertise in a remote-first environment, driving efficiency and innovation in our telecommunications solutions.

Key Responsibilities

Administer, configure, and maintain the company's VoIP telephony systems, including PBX, call managers, and related applications.
Monitor system performance, availability, and quality of service, troubleshooting and resolving issues promptly.
Implement system upgrades, patches, and new features to enhance functionality and security.
Manage user accounts, call routing, voicemail, and other VoIP services according to business requirements.
Develop and maintain documentation for VoIP systems, configurations, and troubleshooting procedures.
Provide technical support and training to end-users on VoIP features and best practices.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent experience.
Minimum of 3-5 years of experience in managing and supporting VoIP systems (e.g., Cisco CallManager, Asterisk, FreePBX).
Strong understanding of VoIP protocols (SIP, H.323) and networking concepts.
Experience with unified communications platforms and integrating them with other business systems.
Proficiency in scripting or programming for automation tasks is a plus.
Excellent problem-solving abilities and customer service orientation.

Benefits