VoIP Specialist

Placements24; Benoni; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Performance bonus

Health insurance

Flexible hours

Remote work

Training opportunities

Job summary

Placements24 is seeking a highly proficient VoIP Specialist to join their fully remote technical team. You will design, implement, and support enterprise-level VoIP systems, ensuring stability, security, and performance across the network.

Requirements include 5+ years' hands-on VoIP experience, familiarity with SIP/H.323/RTP, and platforms like Cisco, Avaya, and Asterisk. Strong networking knowledge and excellent communication are essential for success in this remote role.

Qualifications

• Minimum of 5 years hands-on VoIP experience.
• Deep knowledge of SIP, H.323 and RTP protocols.
• Experience with Cisco, Avaya and Asterisk platforms.
• Strong networking fundamentals (TCP/IP, routing, firewalls).
• Proven ability to troubleshoot complex VoIP issues and perform root cause analysis.
• Excellent communication skills for non-technical users.

Responsibilities

• Design, deploy, and manage enterprise VoIP systems including PBX, call managers, and gateways.
• Monitor VoIP performance and resolve quality issues (jitter, latency, packet loss).
• Configure and maintain user accounts, extensions, and routing rules.
• Implement security measures to protect the VoIP infrastructure.
• Provide advanced technical support for VoIP incidents and user queries.
• Stay updated on VoIP tech and recommend system enhancements.

Skills

VoIP systems

SIP/H.323/RTP

Cisco/Avaya/Asterisk

Networking fundamentals

Troubleshooting

Clear communication

Job description

About the Role

Our client is seeking a highly proficient VoIP Specialist to join their fully remote technical team. This role is crucial for the design, implementation, and ongoing support of our Voice over IP communication systems. You will be responsible for ensuring the stability, performance, and security of our VoIP infrastructure, troubleshooting complex issues, and driving improvements to enhance the user experience. This is an exciting opportunity for an expert in VoIP technologies to work remotely, contribute to critical communication systems, and be part of an innovative company that values technical excellence and employee growth.

Key Responsibilities

• Design, deploy, and manage enterprise-level VoIP systems, including PBX, call managers, and gateways.
• Monitor VoIP network performance, identify and resolve quality issues (e.g., jitter, latency, packet loss).
• Configure and maintain user accounts, extensions, and call routing rules within the VoIP platform.
• Implement and manage security measures for the VoIP infrastructure to protect against unauthorized access and threats.
• Provide advanced technical support for VoIP-related incidents and user queries.
• Stay abreast of emerging VoIP technologies and best practices to recommend and implement system enhancements.

Requirements

• Minimum of 5 years of hands-on experience as a VoIP Specialist or in a similar role.
• In-depth knowledge of VoIP protocols such as SIP, H.323, and RTP.
• Experience with major VoIP platforms (e.g., Cisco, Avaya, Asterisk).
• Strong understanding of networking fundamentals (TCP/IP, routing, firewalls) as they relate to VoIP.
• Proven ability to troubleshoot complex VoIP issues and perform root cause analysis.
• Excellent communication skills, with the ability to explain technical issues to non-technical users.

Benefits

• Competitive salary and annual performance bonus.
• Comprehensive health, dental, and vision insurance coverage.
• Generous paid time off and flexible working hours.
• Opportunities for professional development and advanced training.
• Fully remote work environment with equipment provided.
• A collaborative and innovative team culture.