VoIP Systems Administrator

Placements24; Durban; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Performance-based bonuses

Health insurance

Retirement plan

On-site parking

Training opportunities

Job summary

Placements24 in Durban seeks a skilled VoIP Systems Administrator to manage and optimize the organization’s voice communications infrastructure, ensuring reliability for daily operations.

You will handle day-to-day administration, maintenance, and troubleshooting of VoIP systems, collaborating with IT and support teams, and contributing to security, upgrades, and clear documentation for ongoing operations.

Qualifications

• Proven experience as a VoIP Systems Administrator or similar role
• In-depth knowledge of VoIP protocols (SIP, H.323) and networking principles
• Experience with Cisco CallManager, Asterisk or similar enterprise solutions
• Familiarity with firewalls, routers, and switches relevant to VoIP deployment
• Strong diagnostic and problem-solving skills and good communication abilities

Responsibilities

• Administer, monitor, and maintain the VoIP platform with high availability
• Configure and manage user accounts, call routing, voicemail, and other VoIP services
• Troubleshoot voice quality, call setup, and endpoint connectivity issues
• Implement security measures to protect the VoIP system from threats
• Plan upgrades and enhancements for the VoIP infrastructure
• Develop and maintain documentation for VoIP systems and procedures

Skills

VoIP

SIP/H.323

Networking principles

Troubleshooting

Communication skills

Team collaboration

Tools

Cisco CallManager

Asterisk

Networking hardware

Job description

About the Role

Our client is looking for a skilled VoIP Systems Administrator to manage and optimize their voice communication systems in Durban . This role is crucial for ensuring reliable and efficient internal and external communication channels, supporting business operations across the organization. You will be responsible for the day-to-day administration, maintenance, and troubleshooting of our VoIP infrastructure, working closely with IT and support teams. This is an excellent opportunity for an experienced professional to make a significant impact within the KwaZulu-Natal region, contributing to a company that prides itself on robust technological infrastructure and operational efficiency within the telecoms sector.

Key Responsibilities

Administer, monitor, and maintain the company's VoIP platform, ensuring high availability and performance. Configure and manage user accounts, call routing, voicemail, and other VoIP services. Troubleshoot and resolve issues related to voice quality, call setup, and endpoint connectivity. Implement security measures to protect the VoIP system from unauthorized access and threats. Plan and execute upgrades and system enhancements for the VoIP infrastructure. Develop and maintain comprehensive documentation for VoIP systems and procedures.

Requirements

Proven experience as a VoIP Systems Administrator or in a similar role managing UC platforms. In-depth knowledge of VoIP protocols (SIP, H.323), codecs, and networking principles. Experience with specific VoIP platforms such as Cisco CallManager, Asterisk, or similar enterprise solutions. Familiarity with network infrastructure, including firewalls, routers, and switches relevant to VoIP deployment. Strong diagnostic and problem-solving skills, with the ability to work under pressure. Excellent communication and interpersonal skills, essential for effective team collaboration.

Benefits

Competitive annual salary and performance-based bonuses. Comprehensive health insurance and retirement plan. On-site parking and access to company facilities. Opportunities for advanced training and certification in VoIP technologies. A stable and supportive work environment in Durban .