User Experience Designer

FNB South Africa; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading financial services company in South Africa is seeking a User Experience Designer to enhance customer engagement by creating omni-channel experiences. The role will involve conducting competitor research, collaborating closely with stakeholders, and ensuring adherence to UX design standards. Ideal candidates will thrive in fast-paced environments and demonstrate innovative thinking in UX design.

Qualifications

• Proven track record in user experience design with an emphasis on customer engagement.
• Ability to work collaboratively with various stakeholders and team members.
• Experience in translating user journeys into engaging omni-channel experiences.

Responsibilities

• Conduct competitor research and monitor customer feedback.
• Translate user journeys into high fidelity screen flows.
• Participate in JAD sessions and provide UX design support.

Skills

Competitive research

UX design standards

Project management

User Acceptance Testing (UAT)

Job description

Overview

Job title : User Experience Designer

Job Location : Gauteng, Johannesburg

Deadline : September 30, 2025

We are looking for someone who will be responsible for :

• Conduct competitor research.
• Translating the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Provide project status updates Interpret project briefs correctly from business stakeholders Conduct regular project touch bases with business and development to ensure UX design standards are upheld Ensure all project UX deliverables are uploaded and readily available when needed.
• Provide support to internal team members and external OCEP partners in terms of UI patterns and UX standards.
• Participate in project JADs with project stakeholders including business analysts, system analysts and developers and QA testers to provide support and help guide the proposed user experience by clarifying business requirements and understanding any technical constraints.
• Ensure user journeys are constructed and clearly defined.
• Ensure correct symbols, UI patterns and UX standards are adhered to and applied when constructing screen flow experiences.
• Ensure decisions are backed by best practice principles and be able to defend and motivate design choices.
• Perform User Acceptance Testing (UAT) in test environments to ensure the screen flows constructed are implemented correctly by development from a UX standards perspective.
• Liaise with a Copywriter, create the UI Designer within the team to ensure copy standards are adhered to and consistently applied across all screen flows to ensure any iconography, illustrations and background imagery are constructed and incorporated into the necessary screen flows.

We would love to see applicants who are :

• Dynamic and thrive in a fast-paced environment, and is driven by a desire to create exceptional experiences. If you have what it takes, is a team player, have a passion for vehicles, is fanatic about customer experience and a proven track record of innovative thinking, we want to hear from you!
• Able to participate in planned activities that are appropriate for own development.
• Able to display and encourage an appreciation of teamwork and inclusivity.
• Able to develop, encourage and nurture collaborative relationships across area of specialisation

Dare to imagine the change with us, if you are :

• An adaptable problem solver who does not fear change but thrives from it
• A disruptor in your field of UX design
• An initiative taker who identifies opportunity and improves
• A future nav-igator

End Date : September 16, 2025

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