Upington Regional Branch Manager — Growth & Service Lead

Placements24; Upington; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Medical aid contributions

Provident fund

Paid annual leave

Job summary

WhatJobs Direct seeks a dedicated Regional Branch Manager to oversee its Upington, Northern Cape operations. You will lead a team to deliver service excellence, drive growth, and ensure adherence to company policies and regulatory standards.

You will be responsible for daily branch management, budgeting, performance monitoring, and community engagement, while ensuring high customer satisfaction and smooth operations in a dynamic retail environment.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in a management or supervisory role, preferably within a branch or retail environment.
• Proven leadership and team management capabilities.
• Strong understanding of operational procedures and customer service principles.
• Excellent communication, interpersonal, and problem-solving skills.

Responsibilities

• Manage the day-to-day operations of the branch in Upington, Northern Cape.
• Lead, motivate, and develop a team of branch staff to achieve performance goals.
• Ensure high standards of customer service and client satisfaction.
• Oversee administrative functions, including personnel management, scheduling, and resource allocation.
• Monitor branch performance metrics and implement strategies for improvement.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Manage branch budget and control expenses effectively.
• Develop and maintain positive relationships with local clients and community stakeholders.
• Implement sales and marketing initiatives to drive branch growth.
• Handle customer inquiries and resolve operational or service-related issues promptly.

Skills

Leadership

Customer service

Communication

Problem solving

Data analysis

Multitasking

Team management

Education

Bachelor's degree in Business Administration/Management

Tools

Office software

Job description

WhatJobs Direct seeks a dedicated Regional Branch Manager to oversee its Upington, Northern Cape operations. You will lead a team to deliver service excellence, drive growth, and ensure adherence to company policies and regulatory standards.

You will be responsible for daily branch management, budgeting, performance monitoring, and community engagement, while ensuring high customer satisfaction and smooth operations in a dynamic retail environment.