Banking Solutions Advisor — Customer Experience

firstrand; Soweto; On-site; ZAR 240,000 - 360,000; Full time

Job summary

FirstRand's FNB POP team seeks a Universal Advisor to deliver compliant sales and service solutions in a busy branch setting, while guiding customers to digital and self-service channels. You will identify needs, cross-sell products, and ensure ethical interactions in line with FAIS, FICA, and TCF principles.

Join a diverse team focused on customer-centric solutions and continuous learning, with opportunities to develop within a trusted financial services brand.

Qualifications

• FAIS knowledge and TCF principles
• Regulatory compliance awareness
• 1–3 years of experience in customer-facing environments within financial services

Responsibilities

• Deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment.
• Proactively identify customer needs and provide appropriate banking solutions.
• Educate customers on digital and self-service channels; promote eChannels and Self Service.

Skills

Customer-focused

Sales targets

Communication skills

Ethical mindset

Regulatory compliance

Adaptability

Education

Grade 12 / NQF 4

NQF Level 5 Banking Certificate

Job description

FirstRand's FNB POP team seeks a Universal Advisor to deliver compliant sales and service solutions in a busy branch setting, while guiding customers to digital and self-service channels. You will identify needs, cross-sell products, and ensure ethical interactions in line with FAIS, FICA, and TCF principles.

Join a diverse team focused on customer-centric solutions and continuous learning, with opportunities to develop within a trusted financial services brand.