Banking Universal Advisor - Customer Solutions & Digital

firstrand; Zwelitsha; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Brand ambassador opportunity

Career development opportunities

Fast-paced branch environment

Continuous learning

Job summary

FNB in South Africa seeks a Universal Advisor to deliver compliant sales and service solutions to walk‑in and existing customers in a high‑volume branch environment. You will promote digital channels and self‑service options while upholding FAIS, FICA, and TCF guidelines, ensuring ethical interactions and customer success.

You will be part of a dynamic POP team, focused on building strong customer relationships and contributing to the bank's brand promise of convenient, accessible financial

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related FAIS fields.
• 1–3 years of experience in customer‑facing environments within financial services.

Responsibilities

• Deliver compliant sales and service solutions to walk‑in and existing customers in a high‑volume branch environment.
• Promote digital and self‑service channels and migrate customers to eChannels where appropriate.
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF and internal governance.

Skills

FAIS & TCF compliance

Sales targets

Customer experience

Digital channels

Regulatory compliance

Education

Grade 12 / NQF Level 4

NQF Level 5 Banking/Business Admin/Customer Service

Job description

FNB in South Africa seeks a Universal Advisor to deliver compliant sales and service solutions to walk‑in and existing customers in a high‑volume branch environment. You will promote digital channels and self‑service options while upholding FAIS, FICA, and TCF guidelines, ensuring ethical interactions and customer success.

You will be part of a dynamic POP team, focused on building strong customer relationships and contributing to the bank's brand promise of convenient, accessible financial