Universal Banking Advisor: Digital Solutions & Service

firstrand; Butterworth; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FirstRand Group’s FNB branch seeks a Universal Advisor to deliver compliant sales and service solutions in a high-volume environment. You’ll help customers select banking products, educate on digital channels, and ensure records meet FAIS, FICA and TCF standards.

Join a dynamic POP team focused on customer experience, ethical conduct, and continued learning, with opportunities to grow in a fast-paced retail banking setting.

Qualifications

• Strong understanding of FAIS, TCF principles, and regulatory compliance.
• Proven ability to meet sales, service, and customer experience targets.
• Must not be an unrehabilitated insolvent.

Responsibilities

• Deliver compliant sales and service solutions to walk-in and existing customers in a high-volume service environment.
• Promote digital and self-service channels and migrate customers to eChannels and self-service platforms.
• Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance.

Skills

FAIS knowledge

TCF principles

Regulatory compliance

Sales targets achievement

Communication skills

Education

Grade 12 / NQF 4

NQF Level 5 Banking / Business Administration / Customer Service

Job description

FirstRand Group’s FNB branch seeks a Universal Advisor to deliver compliant sales and service solutions in a high-volume environment. You’ll help customers select banking products, educate on digital channels, and ensure records meet FAIS, FICA and TCF standards.

Join a dynamic POP team focused on customer experience, ethical conduct, and continued learning, with opportunities to grow in a fast-paced retail banking setting.