UK Collections Advisor

Concentrix; Cape Town; On-site; ZAR 104,000 - 141,000; Full time

Benefits offered by this job

Medical aid

Pension Fund

Subsidized transport

EAP

Group life cover

Financial well-being sessions

Will writing sessions

Stress management sessions

Job summary

Concentrix in Cape Town is hiring a UK Collections Advisor to support customers in arrears on an internationally focused campaign. You will provide first-class, empathetic, compliant service and help customers with tailored payment solutions.

The role requires at least Grade 12, 6+ months in collections or 12+ months in financial services, and a clear criminal/credit record. You’ll work on-site at the Cape Town office with a collaborative team and ample growth opportunities.

Qualifications

• Minimum Grade 12 / Matric.
• 6+ months Collections and 6+ months Financial Services experience OR 12+ months Financial Services experience.
• Clear criminal & credit record.
• Ability to provide references within the last 3 years of employment.

Responsibilities

• Deliver fair and compliant outcomes, in an empathetic manner, whilst offering solutions that fit.
• Work with income and expenditure data to offer affordable payment plans for the customer.
• Own individual objectives to support the wider success of the business.
• Contribute to discussions and brainstorming activities in an agile way to improve the customer’s journeys.
• Manage customer accounts in accordance with regulatory requirements and internal policies, updating relevant data using digital platforms with precision.
• Take ownership and communicate confidently, exercise excellent listening and writing skills.
• Keep up to date with industry activity and regulatory changes, utilizing BNPs resources.

Skills

Complaint handling

Communication skills

Risk event handling

Collaboration

Empathy in service

Education

Grade 12 / Matric

Tools

PC literacy

Job description

Job Title

UK Collections Advisor

Job Description

Join Concentrix Today!

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Collections Advisor working on an internationally innovative campaign.

The role of the Collections Advisor is to deliver first-class tailored support based on each customer’s circumstances. The Collections Advisor will be a crucial point of contact for our client’s customers who are in arrears, showing early indictors of financial hardship, and vulnerability. The collections advisor will positively. With a base salary of R11 000

You’ll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.

This Collections Advisor role at Concentrix is a great match if you:

• Minimum Grade 12 / Matric
• 6+ months Collections + 6+ months Financial Services experience OR 12+ months Financial Services (Banking/Insurance)
• Outbound dialer/Omni-channel experience (desirable)
• Clear criminal & credit record
• PC literate, good keyboard skills
• Ability to provide references within the last 3 years of employment
• Proof of previous employment (Service letter OR 1st and last payslip OR termination letter if applicable (Past 3 years)
• If unemployed or gap in employment - an affidavit would need to be produced and supporting documents.

What is in it for you?

• Base Salary of R11 000
• Medical aid for the main member / medical insurance for the employee and two dependents
• Pension Fund
• Subsidized transport
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

What You Will Do In This Role

Key Contribution Areas

• Deliver fair and compliant outcomes, in an empathetic manner, whilst offering solutions that.
• Work with income and expenditure data to offer affordable payment plans for the customer, where appropriate.
• Own individual objectives to support the wider success of the business.
• Contribute to discussions and brainstorming ac vi es in an agile way to improve the customer’s journeys.
• Manage customer’s accounts in accordance with regulatory requirements and internal policies, updating relevant data using various digital platforms with precision.
• Take ownership and communicate confidently, exercise excellent listening and writing skills.
• Be the CEO of your role - collaborate with your fellow team members.
• Keep up to date with any industry wide ac vity and regula on changes, u lizing BNPs extensive por olio of development resources.

Skills Required

• You will demonstrate a strong understanding of the following areas:
• Competent in a broad range of processes
• Basic complaint handling, such as first points of contact and appropriate logging of complaints
• Competent risk event handling and logging where appropriate - An understanding of the Quality Checking process
• Active and positive contributions to huddles and meetings
• Identifies and drives self-development opportunities - Good levels of communication skills with our customers

Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities.

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

Eligibility to work

In accordance with South African law, only applicants who are legally authorized to work in the SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.