UC Engineer (Secunda)

Gijima Holdings: HR; Middelburg; On-site; ZAR 450,000 - 650,000; Full time

Job summary

Gijima Holdings: HR is seeking a Senior Telecom Support Engineer with 7–10 years in service delivery and field support. You will work on PABX and voice gateways, NEC is3000/3C, and Mitel systems, ensuring high‑quality voice and UC solutions for corporate clients.

The role emphasizes design, technical assessment, ITIL-aligned problem management, and occasional travel to client sites.

Qualifications

• 7–10 years in telecommunication service support/delivery/field support.
• Experience with PABX and voice gateways (AudioCodes, SBC).
• NEC is3000 and Mitel PABX experience advantageous.
• Exposure to routing, UC, VoIP, VC, IPT technologies.
• Technical certifications such as A+, N+ are a plus.

Responsibilities

• Interface with Pre-Sales to establish networking products and services.
• Demonstrate design and engineering expertise in voice solutions.
• Assess proposed solutions for technical viability and fit.
• Provide guidance per ITIL-based high-level problem management.
• Travel occasionally to support clients or sites as needed.

Skills

Excellent communication

Time management

Prioritisation

Teamwork

Leadership

Problem solving

Analytical thinking

Customer focus

Adaptability

Presentation of information

Education

Grade 12 (NQF 4)

ICT degree or Diploma (NQF 6)

Tools

Mitel PABX

NEC is3000

NEC 3C

AudioCodes/SBC

SBC/Fortinet firewall

Windows/servers/Active Directory

LAN administration/DHCP/DNS

Job description

FORMAL EDUCATION:

• Grade 12 (NQF 4)
• Bachelor's degree or Diploma qualifications (NQF 6) in ICT field will be an advantage.

EXPERIENCE:

• 7 – 10 years experience in a Telecommunication service support / delivery / field support
• Experience in PABX and voice gateways (e.g. AudioCodes, SBC)
• NEC is3000 experience an advantage
• NEC 3C experience an advantage
• Mitel PABX experience
• SBC / Fortinet firewall experience will be advantageous
• Firm hands on experience on traditional PBX systems
• Exposure and Knowledge of Product-Specific Technologies related to Routing and Switching, UC, VoIP, VC and IPT.
• Knowledge and experience of Windows 10x, XP, MS Servers, MS Office, Anti-Virus support, IE and Internet Mail, Microsoft Patches, Hardware Maintenance (on is3000 PABX systems), LAN administration (like SQL, User Profile Management), Server Maintenance (like Hardware, Software, DHCP and DNS, Security and TCP/IP, FTP) would be an advantage.
• Technical field support experience in a large corporate environment will be an advantage.

TECHNICAL / LEGAL CERTIFICATION

• A+, N+
• VOIP (System specific e.g. Mitel) will be advantageous

RESPONSIBILITIES:

• Interface with Pre-Sales to establish networking products, solutions and services that compete in a world class market.
• Demonstrate strong design and technical engineering with regards to Voice
• Constantly utilises technical engineering experience and skills to assess and advise on the practicality of alternatives, combining technical limitations with operational realities.
• Guide the advanced high-level problem management process as defined by ITIL.
• Analyse draft solution proposals prior to submission to the customer to check for technical viability and fit for purpose solutions.
• Where needs are recognised as falling outside one’s own area of knowledge, identify a suitable solution offering
• Continuously ensure that technology is aligned to clients needs and clients are educated in terms of the technology used
• May be required to provide support to other customers or sites as business needs arise, which could include occasional travel.

KEY COMPETENCIES:

• Excellent communication skills and ability to impart knowledge and communicate complex information in a simple manner.
• Quality management - Ensures quality service delivery in accordance with standards as communicated
• Ability to motivate, lead and supervise disparate individuals in different teams
• Research skills - Is able to collect and gather information in an efficient manner
• Time and priority management - Is able to plan work so that maximum efficiency is obtained
• Continuously structures work in an organised and effective manner
• Able to prioritise the workload in order of importance in an efficient and organised manner
• Delivering Results and Meeting customer Expectations
• Ability to work with people (team work)
• Ability to relate and network with people
• Ability to adapt and respond to change
• Ability to cope with pressures and setbacks
• Ability to communicate and present information
• Ability to analyse and interpret information