Senior UC Engineer (DUC)

Gijima Holdings: HR; Midrand; On-site; ZAR 500,000 - 900,000; Full time

Job summary

Gijima Holdings: HR is seeking an experienced VoIP/UC Engineer in Midrand to lead design and technical engineering for VoIP solutions.

The role requires deep hands-on experience with PortaOne, Yaxxa, Yeastar PABX, and related networking technologies, as well as strong ITIL-based problem management skills. Travel may be required occasionally.

Qualifications

• 7–10 years experience in Telecommunication service support/delivery/field support.
• Experience with VoIP solutions and voice gateways.
• PortaOne experience is a must, including carrier, SIP trunks, billing and high-level troubleshooting.
• Yaxxa VOIP platform experience is a must.
• Knowledge of Windows, servers, security patches and LAN administration would be advantageous.
• Experience with number porting and carrier migrations.
• Exposure to contact center platforms.
• Technical field support in a large corporate environment is advantageous.

Responsibilities

• Interface with Pre-Sales to establish UC products, solutions and services.
• Demonstrate strong design and technical engineering with regards to VoIP.
• Assess practicality of alternatives, balancing technical limitations with operational realities.
• Guide the advanced high-level problem management process as defined by ITIL.
• Provide guidance to establish monitoring, event generation, ticket logging and incident reporting with monitoring specialists.
• Establish processes for the VoIP Cloud services in conjunction with the team.
• Analyse draft solution proposals for technical viability and fit.
• Identify suitable offering when needs fall outside own knowledge.
• Ensure technology aligns with client needs and educate clients on the technology.
• Occasional travel to other sites as business needs arise.

Skills

Excellent communication

Time & priority management

Teamwork

Delivering results

Adaptability

Problem solving

Education

Grade 12 (NQF 4)

ICT-related degree/diploma (NQF 6)

Tools

PortaOne

Yaxxa VOIP

Yeastar PABX

AudioCodes/Oracle-SBC

SBC / Fortinet firewall

Windows Server & LAN admin

Job description

FORMAL EDUCATION:

• Grade 12 (NQF 4)
• Bachelor's degree or Diploma qualifications (NQF 6) in ICT field will be an advantage.

EXPERIENCE:

• 7 – 10 years experience in a Telecommunication service support / delivery / field support
• VoIP solutions and voice gateways (e.g. AudioCodes, Oracle -SBC)
• PortaOne experience is a must, carrier, SIP trunks, billing and highlevel troublehooting
• Yaxxa VOIP platform experience is a must
• Yeastar PABX experience is a advantage
• SBC / Fortinet firewall experience will be advantageous
• Advanced ability to guide Network Specialists in complex 2nd level diagnostics and fault finding on all Voice technologies.
• Firm hands on experience on live VoIP production areas together with traditional PBX systems
• Exposure and Knowledge of Product-Specific Technologies related to Routing and Switching, UC, VoIP, VC and IPT.
• Knowledge and experience of Windows 10x, XP, MS Servers, MS Office, Anti-Virus support, Microsoft Patches, Hardware Maintenance, LAN administration (like SQL, User Profile Management), Server Maintenance (like Hardware, Software, DHCP and DNS, Security and TCP/IP, FTP) would be an advantage.
• Experience with number porting and carrier migrations.
• Experience with contact center platforms.
• Technical field support experience in a large corporate environment will be an advantage.

TECHNICAL / LEGAL CERTIFICATION

• VOIP (System specific e.g. PortaOne, Yaxxa, Yeaster) certificate will be advantageous

RESPONSIBILITIES:

• Interface with Pre-Sales to establish UC products, solutions and services that compete in a world class market.
• Demonstrate strong design and technical engineering with regards to VoIP.
• Constantly utilises technical engineering experience and skills to assess and advise on the practicality of alternatives, combining technical limitations with operational realities.
• Guide the advanced high-level problem management process as defined by ITIL.
• Provide guidance to establish mechanism of monitoring, event generation, ticket logging and reporting of incidents together with monitoring specialists.
• Establish processes and procedures for the entire VoIP Cloud services in conjunction with the team.
• Analyse draft solution proposals prior to submission to the customer to check for technical viability and fit for purpose solutions.
• Where needs are recognised as falling outside one’s own area of knowledge, identify a suitable solution offering
• Continuously ensure that technology is aligned to clients needs and clients are educated in terms of the technology used
• May be required to provide support to other customers or sites as business needs arise, which could include occasional travel.

KEY COMPETENCIES:

• Excellent communication skills and ability to impart knowledge and communicate complex information in a simple manner.
• Quality management - Ensures quality service delivery in accordance with standards as communicated
• Facilitate effective engagement within business unit and relevant teams.
• Research skills - Is able to collect and gather information in an efficient manner
• Time and priority management - Is able to plan work so that maximum efficiency is obtained
• Continuously structures work in an organised and effective manner
• Able to prioritise the workload in order of importance in an efficient and organised manner
• Delivering Results and Meeting customer Expectations
• Ability to work with people (team work)
• Ability to relate and network with people
• Ability to adapt and respond to change
• Ability to cope with pressures and setbacks
• Ability to communicate and present information
• Ability to analyse and interpret information