Telecommunications/IT Technician

HRCorp; Johannesburg; On-site; ZAR 420,000 - 660,000; Full time

Job summary

HRCorp in Johannesburg is seeking a skilled Network & Unified Communications technician to support, install, and maintain complex telecom and IT infrastructure.

You will diagnose faults, perform on-site and remote support, manage network cabling, configure PBX and VoIP systems, and document installations with diagrams.

The role requires 3+ years of experience, relevant certs, and willingness to travel; a valid driver's license is essential.

Qualifications

• 3+ years of proven networking and unified communications support experience.
• Strong troubleshooting of routers, switches, telecom systems, and UC platforms.
• Diploma or degree in Networking or related field is advantageous.

Responsibilities

• Diagnose and troubleshoot UC, internet, IT, and networking issues.
• Provide remote and on-site support to resolve client issues.
• Install and configure IT infrastructure per project specs.
• Perform routine system checks, updates, and maintenance.
• Document installations with network diagrams and cabling layouts.
• Travel to client sites; work with suppliers as needed.
• Ensure safety and health regulations on job sites.
• Prepare and submit service reports and recommendations.

Skills

TCP/IP

VLANs

VPNs

VoIP

PBX configurations

Routers & Switches

Wireless Access Points

Education

Diploma/degree in Networking or Telecommunications

Tools

Cisco IOS

VMware/Hyper-V

Windows Server

Job description

Key Responsibilities

1. Technical Fault Resolution
   • Diagnose and troubleshoot issues related to Unified Communications, Internet Connectivity, IT, and Networking systems.
   • Provide immediate remote and on-site support to resolve customer issues efficiently.
   • Perform hardware repairs and installations and respond to scheduled callouts.
2. System Support and Maintenance
   • Conduct routine system checks, updates, and maintenance to ensure optimal performance.
   • Update firmware and software, verify backup systems, and implement security measures.
   • Monitor dashboards and logs to identify and address issues before they affect service.
3. Installation and Setup
   • Install and set up telecommunications, networking, and IT infrastructure according to project requirements and industry standards.
   • Plan, run, and manage network cabling, ensuring proper layout, secure connections, and minimal signal loss.
   • Mount, install, and configure hardware such as networks cabinets, routers, switches, access points, PBX systems, and other communication devices.
   • Ensure job sites are organized, clean, and compliant with all safety standards throughout the installation process.
   • Transport and manage tools, equipment, and materials efficiently to and from job sites.
   • Perform system testing and troubleshooting to verify proper installation and resolve technical issues.
   • Accurately document installations, including network diagrams, cable routes, and equipment locations.
   • Carry out equipment and system configuration tasks with minimal supervision.
   • Adhere strictly to health and safety regulations, company policies, and industry best practices.
4. Client Engagement
   • Communicate with clients on-site and remotely to explain technical solutions clearly.
   • Provide updates during service calls and collect feedback for ongoing improvement.
   • Ensure client systems are secure, functional, and well-supported.
5. Documentation and Reporting
   • Complete job cards accurately with time spent, tasks done, and recommendations.
   • Write detailed reports on issues resolved, recurring problems, and damage findings.
   • Submit weekly and monthly reports on tasks completed, system performance, and improvement suggestions.
6. Inventory and Resource Management
   • Ensure all tools, hardware, and parts are available before callouts.
   • Collect and deliver hardware or consumables and report low stock to the manager.
   • Audit tools and resources monthly to ensure everything is in good condition.
7. Continuous Improvement and Development
   • Attend meetings, training sessions, and stay updated on new technologies.
   • Analyze customer feedback and performance trends to propose service improvements.
   • Participate in strategic planning by sharing field insights and enhancement ideas.
8. Travel Requirements
   • Travel to client sites and suppliers as needed.
   • Use a reliable personal vehicle for site visits (a valid driver’s license and dependable vehicle are mandatory).

Required Qualifications and Experience

Education

• A diploma or degree in Networking, Telecommunications, or a related field is advantageous.

Experience

• 3+ years of proven experience in supporting Networking and Unified Communications environments.
• Demonstrated expertise in advanced troubleshooting of routers, switches, telecom systems, and Unified Communications platforms.

Technical Skills

• In-depth knowledge of networking protocols, including TCP/IP, VLANs, and VPNs.
• Strong experience with VoIP systems, PBX configurations, and telecom infrastructure.
• Proficiency in configuring and troubleshooting routers, switches, and wireless access points.
• Bonus: Experience with IT systems, Windows Server environments, and virtualization.

Certifications (Preferred)

• CCNA/CCNP or equivalent networking certifications.
• Specialized VoIP certifications or advanced telecom training.

Required Competencies

• Problem-solving and critical-thinking abilities.
• Strong communication and interpersonal skills to convey technical concepts to clients and team members.
• Ability to work independently and perform under pressure to meet deadlines and resolve issues.
• Customer-focused mindset with a dedication to service excellence.

Additional Requirements

• A valid driver’s license and reliable personal vehicle (essential).
• Availability to travel for client site visits.
• Flexibility to handle after-hours technical support when required.