Server & Network Engineer

The Skills Mine; Johannesburg; On-site; ZAR 420,000 - 650,000; Full time

Job summary

The Skills Mine is seeking an experienced ICT Support Engineer to provide comprehensive infrastructure support across servers, networks, telephony, and security. You will deliver 1st- to 3rd-line IT support telephonically, remotely, and onsite, ensuring timely resolutions in line with SLAs.

You will install and configure networking, Windows Server, hardware, software, and applications, while monitoring OS and network performance and managing firmware updates.

Qualifications

• Tertiary qualification in Information Technology.
• 5+ years in IT server and network systems.
• Experience with Microsoft, HP, or Cisco environments.
• VoIP telephony experience (min 6 months).

Responsibilities

• Provide infrastructure support across servers, networks, telephony, and security.
• Offer 1st- to 3rd-line IT support remotely, telephonically, and onsite.
• Install and configure networking, Windows Server, hardware, software, and apps.
• Troubleshoot OS and network issues; resolve hardware problems.
• Monitor and optimize OS, firewalls, network devices, and cloud services.
• Manage firmware and patching for networks, phones, servers, and apps.
• Liaise with vendors to resolve incidents and manage SLAs.
• Lead ICT projects including office moves and deployments.

Skills

Relevant IT experience

5+ years IT server and network systems

VoIP telephony experience

Valid Driver’s License

Education

Tertiary Qualification in Information Technology

MS Infrastructure Certification

Networking and Firewall certifications

Tools

Microsoft environment

Cisco equipment

HP equipment

Job description

Requirements:

• Tertiary Qualification in Information Technology.

• Relevant Information Technology experience with a successful track record.

• Minimum of 5 years’ experience in IT server and network systems.

• Experience within a Microsoft, HP, or Cisco environment.

• Minimum of 6 months’ VoIP telephony experience.

• MS Infrastructure, Networking, and Firewall certifications are preferred.

• Valid Driver’s License.

Responsibilities:

• Provide efficient and effective infrastructure support across servers, networks, telephony, and security.

• Provide telephonic, remote, and onsite IT support at a 1st, 2nd and 3rd line level telephonically, remotely, and onsite.

• Install and configure networking, telephony, Windows Server, hardware, software, and applications in line with best practices.

• Provide OS-level and network-level troubleshooting and resolve hardware and networking issues.

• Configure, optimise, fine-tune, and monitor operating systems, firewalls, network devices, applications, and cloud services.

• Monitor and troubleshoot LAN, WAN, VPN, and APN environments to maximise network and server performance.

• Secure network and server systems by implementing IT security policies and monitoring access.

• Schedule and manage firmware and patching for networks, phones, servers, and applications.

• Log network faults, server and service issues, conduct investigations, and resolve problems across local and wide area environments.

• Ensure supported hardware and applications comply with licensing agreements.

• Manage service suppliers and contracts within prescribed SLAs.

• Point of contact for ICT Support Engineers requesting incident escalation

• Attend to ICT support requests and ensure timely resolution within prescribed SLAs.

• Determine infrastructure requirements, plan and provision resources, and implement solutions and improvement plans.

• Liaise with third-party vendors to resolve incidents, problems, and queries while managing SLAs.

• Lead ICT projects involving office moves, service planning, scheduling, rollout, implementation, and workstation, mobility, network, and server deployments.