Server & Network Engineer

Bidvest Prestige; Gauteng; On-site; ZAR 420,000 - 720,000; Full time

Job summary

Bidvest Prestige is seeking an experienced ICT professional to support infrastructure and networks in a dynamic environment. The role covers servers, networks, telephony, and security, with responsibility for installation, configuration, and ongoing operational excellence.

The ideal candidate has 5+ years in IT Server/Network roles, experience with Microsoft/HP/Cisco environments, and VOIP telephony exposure.

Qualifications

• Minimum 5 years IT Server/Network experience, preferably in service industries with Microsoft/HP/Cisco environments.
• At least 6 months VOIP telephony experience.
• Formal qualification in information technology or relevant experience.
• Matric (Senior Certificate) required.
• Valid Driver's License required.

Responsibilities

• Provide ICT 1st to 3rd line support for servers, networks, telephony, and security.
• Install and configure hardware/software for networking, telephony, Windows Server and apps.
• Monitor and troubleshoot OS, network devices, and security to maintain SLA.
• Manage firmware/patching and asset/inventory controls.
• Coordinate with vendors and manage SLAs for ICT services.

Skills

Result Oriented

Detail Oriented

Stress Tolerant

Written Communication

Teamwork

Relationship Building

Listening Skills

Oral Communication

Customer Focused

Ambiguity Handling

Change Management

Reasoning

Planning Scheduling

Education

Formal Qualification in Information Technology

Matric (Senior Certificate)

Tools

Cisco

HP

Networking Hardware

Job description

About the Role:

Support ICT Infrastructure and networks.

Key Responsibilities:

• Deliver efficient and effective support services in Infrastructure related services (Servers, Networks, Telephony and Security)
• Installation and configuration of hardware and software for networking, telephony, Windows Server and applications complying to best practice
• Support and troubleshooting from the OS and network level, resolves system hardware and networking issues, configuring, optimizing, fine-tuning, and monitoring operating systems, firewalls, networks devices, applications, Cloud services
• Maximize network and server performance by monitoring and troubleshooting network problems in LANs, WANs, VPNs, APNs
• Securing network and server systems by establishing and enforcing IT Security policies defining and monitoring access
• Schedule and manage firmware/patching of networks, phones, servers and applications
• Process improvement and automation
• Network fault logging, server and services logging, investigations, troubleshooting, resolving local and wide area environments
• Ensure that supported hardware/applications complies to licensing agreements
• Manage suppliers of services and contract management within prescribed SLA’s
• Provide telephonic, remote, and onsite IT support at a 1st, 2nd and 3rd line level
• Attending to ICT support requests ensuring timely closure within prescribed SLA’s
• Directing the selection and installation of ICT resources and the provision of user training
• Determining infrastructure requirements, planning, provisioning, provide solutions to problems and improvement planning
• Ensuring company policies & procedures are adhered to
• Liaise with 3rd party vendors to resolve incidents, problems, and queries. Managing SLAs
• Ability to communicate technical information at all levels
• Point of contact for ICT Support Engineers requesting incident escalation
• Budget Management
• Asset management – Asset/inventory checks, disposals and relevant replacements

Requirements:

Personal Competencies

• Result Oriented
• Attentive To Detail
• Stress Tolerant
• Good Written Communication

Leadership Competencies

• Lead by example
• Decisiveness
• Managing Change

Intellectual Competencies

• Customer/Client Focused
• Ability To Deal with Ambiguity
• Managing Change
• Interactive Reasoning
• Planning & Scheduling

Interpersonal Competencies

• Teamwork
• Relationship Building
• Good Listening Skills
• Excellent Oral Communication

Preferred Qualifications:

Tertiary Education

• Formal Qualification in information Technology and/or relevant experience and successful track record

Secondary Education

• Matric (Senior Certificate)

Licenses

• Valid Driver’s License

Experience

Minimum of 5 years IT Server, Network systems, preferably within the service industry and Microsoft, HP/Cisco environment. Coupled with 6 months + VOIP telephony experience

Technical/Core Training

MS Infrastructure, Networking, Firewall certifications preferred

IT Training (General MS etc.)

MS Word, MS Excel & MS Outlook

We are an equal opportunity employer and welcome applications from all qualified individuals. We are committed to complying with the Employment Equity Act and fostering an inclusive workplace that values diversity.