Travel Sales Support & Operations Lead

Kendrick Recruitment; Gauteng; On-site; ZAR 279,000 - 335,000; Full time

Job summary

Kendrick Recruitment is seeking a organised and proactive Sales Support Manager to join a premier tour operator based in Noordhoek, Cape Town. The role focuses on supporting the sales team, overseeing admin processes and ensuring efficient client communications.

The ideal candidate has experience in sales support within tourism or hospitality, with strong organisational skills and proficiency in CRM/booking systems.

Qualifications

• Organisational, administrative and coordination abilities essential.
• Excellent written and verbal communication required.
• Strong knowledge of CRM/booking systems and MS Office tools.
• Attention to detail and proactive problem-solving mindset needed.

Responsibilities

• Oversee daily sales support activities and administrative processes.
• Provide ongoing support to the sales team for smooth operations.
• Manage enquiries, quotations, proposals and booking documentation.
• Maintain accurate client information and sales records.
• Monitor pipelines, chase outstanding enquiries and assist conversions.
• Coordinate communication between sales, reservations and operations.
• Assist with sales reports and performance updates.
• Identify process improvements to boost efficiency.
• Ensure timely and professional client correspondence.
• Assist with supplier information and travel-related documentation.
• Support onboarding and training of sales support staff.

Skills

Organisational skills

Administrative coordination

Communication skills

Multi-tasking

Teamwork

Problem-solving

Attention to detail

Tools

CRM systems

Booking systems

Microsoft Office

Job description

Kendrick Recruitment is seeking a organised and proactive Sales Support Manager to join a premier tour operator based in Noordhoek, Cape Town. The role focuses on supporting the sales team, overseeing admin processes and ensuring efficient client communications.

The ideal candidate has experience in sales support within tourism or hospitality, with strong organisational skills and proficiency in CRM/booking systems.