Sales Support Manager | Luxury Travel Company

Kendrick Recruitment; Cape Town; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Kendrick Recruitment is seeking a Sales Support Manager for a growing luxury travel company delivering bespoke, privately guided experiences in Cape Town and surrounding regions. This hands-on role leads a small team and ensures every detail of a confirmed booking is ready for the tour day.

You will own bookings from handover by the sales team, coordinate with suppliers and guides, manage changes, and keep agents informed, enabling the sales team to focus on new enquiries and trade relationships.

Qualifications

• Proven experience in sales support, after-sales, travel operations, reservations or customer service.
• Experience managing a small team.
• Strong organisational skills and excellent attention to detail, with the ability to manage multiple bookings, changes and deadlines.
• Clear, professional communication and the initiative to take ownership of tasks and see them through.
• Proficiency in Microsoft Office and experience using a CRM or booking system.

Responsibilities

• Lead a small sales support team, set priorities and track outstanding actions across confirmed bookings.
• Review each sales handover and confirm that all booking details, supplier arrangements and guide requirements are in place.
• Manage amendments, reconfirm arrangements and communicate changes promptly to agents, suppliers, guides and colleagues.
• Prepare accurate itinerary and travel information for agents, guests and guides.
• Keep booking records up to date and follow up on outstanding details so each tour is ready to operate.

Skills

People management

Organizational skills

Attention to detail

CRM systems

Microsoft Office

Communication

Travel operations

Tools

CRM systems

Booking system

Microsoft Office

Job description

Kendrick Recruitment is seeking a Sales Support Manager for a growing luxury travel company that creates bespoke, privately guided experiences in Cape Town and the surrounding regions. This is a hands‑on role for someone who enjoys leading a small team and making sure every detail of a confirmed booking is ready for the day of the tour.

You’ll take ownership of bookings from the moment the sales team hands them over. You’ll coordinate arrangements with suppliers and guides, manage changes and keep agents informed, giving the sales team time to focus on new enquiries and trade relationships. There’s scope to grow with the business as the team expands.

Key responsibilities:

• Lead a small sales support team, set priorities and track outstanding actions across confirmed bookings.
• Review each sales handover and confirm that all booking details, supplier arrangements and guide requirements are in place.
• Manage amendments, reconfirm arrangements and communicate changes promptly to agents, suppliers, guides and colleagues.
• Prepare accurate itinerary and travel information for agents, guests and guides.
• Keep booking records up to date and follow up on outstanding details so each tour is ready to operate.

Requirements:

• Proven experience in sales support, after‑sales, travel operations, reservations or customer service.
• Experience managing a small team.
• Strong organisational skills and excellent attention to detail, with the ability to manage multiple bookings, changes and deadlines.
• Clear, professional communication and the initiative to take ownership of tasks and see them through.
• Proficiency in Microsoft Office and experience using a CRM or booking system.

Advantageous:

• Experience in luxury travel, tour operating or destination management.
• Familiarity with Travelyst or similar itinerary systems.
• Experience with supplier bookings and reconfirmations, booking amendments or preparing travel information for agents, guests and guides.
• The office is in Noordhoek, so the role is particularly well suited to candidates based in Cape Town’s Southern Suburbs or Southern Peninsula.