Travel Sales Support Manager | Ops & Client Service

Kendrick Recruitment; South Africa; On-site; ZAR 279,000 - 335,000; Full time

Job summary

Kendrick Recruitment is seeking an organised Sales Support Manager for a premier tour operator based in Noordhoek, Western Cape. The role focuses on coordinating daily sales support, managing enquiries, quotations, bookings and client communications to ensure efficient operations.

This is an excellent opportunity for an experienced sales support professional with a background in tourism or hospitality who enjoys behind-the-scenes work.

Qualifications

• Previous experience in a Sales Support Manager, Sales Coordinator or similar role.
• Experience in tourism, travel or hospitality is highly advantageous.
• Strong organisational, administrative and coordination skills.
• Excellent written and verbal communication abilities.
• Knowledge of sales processes, booking procedures and CRM systems.
• Proficient with Microsoft Office and travel booking software.
• Attention to detail and ability to multitask.
• Team player with a proactive, service-driven attitude.

Responsibilities

• Oversee and coordinate daily sales support activities and administrative processes.
• Provide ongoing support to the sales team to ensure smooth and efficient operations.
• Manage sales enquiries, quotations, proposals and booking documentation.
• Ensure all client information and sales records are accurately maintained and updated.
• Monitor sales pipelines, follow up on outstanding enquiries and assist with conversion tracking.
• Coordinate communication between the sales team, reservations and operational departments.
• Assist with preparing sales reports, performance updates and relevant documentation.
• Identify opportunities to improve internal sales processes and administrative efficiency.
• Ensure that client correspondence is handled professionally and timeously.
• Assist with managing supplier information, rates and travel-related documentation.
• Support onboarding, training and development of sales support staff where required.
• Ensure the sales team has the necessary information and resources to deliver exceptional client experiences.

Job description

Kendrick Recruitment is seeking an organised Sales Support Manager for a premier tour operator based in Noordhoek, Western Cape. The role focuses on coordinating daily sales support, managing enquiries, quotations, bookings and client communications to ensure efficient operations.

This is an excellent opportunity for an experienced sales support professional with a background in tourism or hospitality who enjoys behind-the-scenes work.