Travel Operations Manager — Post-Sale & Logistics

HotelJobs; Cape Town; In loco; ZAR 279.000 - 335.000; Tempo pieno

Descrizione del lavoro

Kendrick Recruitment is seeking a driven Sales Support Manager to join a premier tour operator in Cape Town. The role focuses on owning the post-sale process, coordinating logistics, and ensuring flawless booking execution from confirmation to operation.

The successful candidate will liaise with suppliers, guides, and internal teams, manage amendments, and support a small team to maintain accuracy and timely delivery of travel experiences.

Competenze

• Proven experience in sales support, after-sales service, travel operations, reservations, or customer service.
• Previous management experience overseeing small teams.
• Strong organisational and administrative skills.
• Exceptional attention to detail and accuracy.
• Experience managing multiple bookings, deadlines, amendments and follow-ups.

Mansioni

• Take ownership of the post-sale process for all confirmed bookings.
• Coordinate booking logistics and ensure travel arrangements are accurately managed.
• Liaise with suppliers, guides, agents and internal teams for seamless tour execution.
• Manage booking amendments, changes, cancellations and reconfirmations.
• Oversee supplier bookings and ensure services are secured and confirmed.
• Monitor booking deadlines and follow up on outstanding requirements.
• Maintain accurate booking information across systems.
• Prepare travel documentation and operational notes as required.
• Support and manage a small team while ensuring productivity and accuracy.
• Maintain handovers with Sales Adventure Architects to ensure smooth transitions.

Conoscenze

Communication skills

Organisational skills

Attention to detail

Multi-booking management

Problem solving

Strumenti

CRM systems

Booking systems

Microsoft Office

Descrizione del lavoro

Kendrick Recruitment is seeking a driven Sales Support Manager to join a premier tour operator in Cape Town. The role focuses on owning the post-sale process, coordinating logistics, and ensuring flawless booking execution from confirmation to operation.

The successful candidate will liaise with suppliers, guides, and internal teams, manage amendments, and support a small team to maintain accuracy and timely delivery of travel experiences.