Reservations & Operations Lead, Travel Ops

HotelJobs; South Africa; On-site; ZAR 781,000 - 893,000; Full time

Benefits offered by this job

Salary: R70,000 – R80,000 CTC per mois

Live-out position

Based in Cape Town / Johannesburg

Job summary

Kendrick Recruitment is hiring a Reservations & Operations Manager for a Cape Town-based travel company, with possible Johannesburg placement. You will oversee reservations, lead the team, and ensure smooth operation of a busy travel operation.

You will manage bookings, suppliers and client communications while developing efficient procedures. Excellent organisational and leadership skills are essential to deliver high service standards in a fast-paced environment.

Qualifications

• Experience managing reservations in travel or hospitality.
• Proven ability to lead a team and manage operations.
• Strong organisational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Oversee daily reservations and operational functions.
• Lead and support the reservations team for efficient workflows.
• Manage booking processes, supplier relationships and client communications.
• Ensure reservations are accurate and timely.
• Develop and implement operational procedures to boost efficiency.
• Monitor performance and maintain service standards.
• Coordinate with management and other departments.
• Identify opportunities to improve systems and processes.
• Handle escalated client queries professionally.

Skills

Reservations management

Team leadership

Operational planning

Travel industry knowledge

Customer service

Communication

Job description

Kendrick Recruitment is hiring a Reservations & Operations Manager for a Cape Town-based travel company, with possible Johannesburg placement. You will oversee reservations, lead the team, and ensure smooth operation of a busy travel operation.

You will manage bookings, suppliers and client communications while developing efficient procedures. Excellent organisational and leadership skills are essential to deliver high service standards in a fast-paced environment.