Sales Support Manager | Premier Tour Operator | Cape Town L Ls

HotelJobs; Cape Town; On-site; ZAR 279,000 - 335,000; Full time

Job summary

Kendrick Recruitment is seeking a driven Sales Support Manager to join a premier tour operator in Cape Town. The role focuses on owning the post-sale process, coordinating logistics, and ensuring flawless booking execution from confirmation to operation.

The successful candidate will liaise with suppliers, guides, and internal teams, manage amendments, and support a small team to maintain accuracy and timely delivery of travel experiences.

Qualifications

• Proven experience in sales support, after-sales service, travel operations, reservations, or customer service.
• Previous management experience overseeing small teams.
• Strong organisational and administrative skills.
• Exceptional attention to detail and accuracy.
• Experience managing multiple bookings, deadlines, amendments and follow-ups.

Responsibilities

• Take ownership of the post-sale process for all confirmed bookings.
• Coordinate booking logistics and ensure travel arrangements are accurately managed.
• Liaise with suppliers, guides, agents and internal teams for seamless tour execution.
• Manage booking amendments, changes, cancellations and reconfirmations.
• Oversee supplier bookings and ensure services are secured and confirmed.
• Monitor booking deadlines and follow up on outstanding requirements.
• Maintain accurate booking information across systems.
• Prepare travel documentation and operational notes as required.
• Support and manage a small team while ensuring productivity and accuracy.
• Maintain handovers with Sales Adventure Architects to ensure smooth transitions.

Skills

Communication skills

Organisational skills

Attention to detail

Multi-booking management

Problem solving

Tools

CRM systems

Booking systems

Microsoft Office

Job description

Sales Support Manager | Premier Tour Operator | Cape Town

Kendrick Recruitment is seeking a highly organised and detail-oriented Sales Support Manager to join a leading tour operator based at their Noordhoek, Cape Town headquarters. This role is ideal for a proactive travel professional who excels at managing the post-sale process, coordinating logistics, and ensuring every booking is flawlessly executed from confirmation through to operation. Working closely with the Sales Adventure Architects, the successful candidate will take ownership of all confirmed bookings, allowing the sales team to focus on revenue generation and trade relationship development.

Package & Benefits

• Salary: R25,000 – R30,000 per month


• Location: Noordhoek, Cape Town


• Office-Based Position

Key Responsibilities

• Take ownership of the post-sale process for all confirmed bookings


• Coordinate booking logistics and ensure all travel arrangements are accurately managed


• Liaise with suppliers, guides, agents, and internal teams to ensure seamless tour execution


• Manage booking amendments, changes, cancellations, and reconfirmations efficiently


• Oversee supplier bookings and ensure all required services are secured and confirmed


• Monitor booking deadlines and proactively follow up on outstanding requirements


• Ensure accurate and up-to-date booking information is maintained across all systems


• Prepare travel documentation, guest information, and operational notes where required


• Support and manage a small team while ensuring productivity and accuracy


• Maintain strong communication with Sales Adventure Architects to ensure smooth handovers


• Identify and resolve operational challenges before they impact the guest experience

Minimum Requirements

• Proven experience in sales support, after-sales service, travel operations, reservations, or customer service


• Previous management experience overseeing small teams


• Strong organisational and administrative skills


• Exceptional attention to detail and accuracy


• Experience managing multiple bookings, deadlines, amendments, and follow-ups simultaneously


• Excellent written and verbal communication skills


• Ability to take ownership of responsibilities and see tasks through to completion


• Strong computer literacy, including Microsoft Office and CRM or booking systems


• Ability to work efficiently in a fast-paced, deadline-driven environment

Advantageous Experience

• Experience within luxury travel, destination management, or tour operating environments


• Familiarity with Travelyst, itinerary-building systems, supplier bookings, and reconfirmations


• Experience preparing guest, guide, or agent travel documentation


• Experience managing booking amendments and operational changes


• Knowledge of Cape Town and surrounding tourism products

Ideal Candidate

A highly organised, solutions-driven travel professional who enjoys bringing structure and efficiency to a busy operation. The ideal candidate will be a strong communicator with excellent attention to detail, capable of managing multiple moving parts while ensuring every confirmed booking is perfectly prepared for a seamless guest experience.