Travel FX Cash Advisor - Expert Currency & Service

Firstrand Bank Limited; Gauteng; Presencial; ZAR 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Specialised customer-facing role

International banking exposure

Ongoing training and regulatory-compli

Resumo da oferta

Firstrand Bank Limited, trading as FNB, invites applications for a Foreign Exchange Cash Advisor within the POP team. This role focuses on delivering efficient foreign exchange services to international travelers, while selling and delivering International Banking travel products and ensuring compliance with policies and governance.

You will interact with customers, identify cross-selling opportunities, maintain cash handling controls, and participate in ongoing training to stay current with

Qualificações

• Strong understanding of foreign exchange products, cash handling, and controls
• Knowledge of compliance, governance, and regulatory requirements in a banking environment
• Proven ability to identify sales opportunities while maintaining service excellence
• High attention to detail and numerical accuracy

Responsabilidades

• Deliver efficient and professional foreign exchange cash services to international inbound and outbound travellers
• Address customer needs proactively to meet or exceed service expectations
• Sell and deliver International Banking travel products and services
• Identify cross selling opportunities and generate leads to support business growth
• Offer value added solutions aligned to customer travel and foreign exchange needs
• Manage teller differences and minimise exchange losses in line with policy
• Maintain effective control of foreign notes and traveller’s cheques
• Ensure accurate processing of foreign exchange transactions and reconciliation
• Comply with relevant statutory, legislative, policy, and governance requirements
• Adhere strictly to approved processes and procedures within the foreign exchange environment
• Take ownership of customer queries and resolve them timeously and professionally
• Continuously assess personal performance and seek feedback to drive improvement
• Participate in training and development to maintain technical accuracy and compliance

Conhecimentos

Foreign exchange knowledge

Compliance awareness

Sales opportunity identification

Numerical accuracy

Formação académica

Grade 12/NQF 4

NQF Level 5 certificate (Banking/Business/Admin/CS)

Descrição da oferta de emprego

Firstrand Bank Limited, trading as FNB, invites applications for a Foreign Exchange Cash Advisor within the POP team. This role focuses on delivering efficient foreign exchange services to international travelers, while selling and delivering International Banking travel products and ensuring compliance with policies and governance.

You will interact with customers, identify cross-selling opportunities, maintain cash handling controls, and participate in ongoing training to stay current with