Training Manager

Talent Candey; South Africa; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Talent Candey is seeking an experienced Training Manager for our reputable QSR / Fast Food client to lead the regional training function across KwaZulu-Natal. You will develop and implement structured training programs, manage a team of about 20 trainers, ensure SOPs across stores, and support new openings with coaching and operational training.

Willingness to travel extensively is essential. The role requires strong leadership, excellent people management, and hands-on operational knowledge in

Qualifications

• Must have Matric (Grade 12).
• Minimum 5–10 years in Fast Food / QSR Operations Management and Training.
• Experience leading a training team and facilitating both operational and classroom training.

Responsibilities

• Develop and implement structured training programs.
• Deliver operational training per SOPs across stores.
• Manage and develop a team of ~20 trainers.
• Plan staff rosters and trainer schedules.
• Monitor performance and training needs; maintain records.
• Coach for new store openings and provide mentoring.

Skills

Leadership

Coaching

People management

Planning

Communication

Training delivery

Operational knowledge

Presentation skills

Education

Matric (Grade 12)

Tools

MS Office

MICROS

Job description

Purpose of the Role

Our reputable QSR / Fast Food client is seeking an experienced and driven Training Manager to lead and manage the regional training function across KwaZulu-Natal.

The successful candidate will be responsible for developing and implementing structured training programs, leading a team of approximately 20 trainers, ensuring Standard Operating Procedures (SOPs) are consistently maintained across all stores, and supporting new store openings through effective coaching and operational training. This role requires a hands‑on leader with strong fast-food operational knowledge, excellent people management skills, and the ability to travel extensively throughout the region.

Minimum Requirements

Qualifications

• Matric (Grade 12).

Experience

• Minimum 5-10 years' Fast Food / QSR Operations Management and Training experience.
• Proven experience managing and leading a training team.
• Experience facilitating operational and classroom-based training.
• Experience with staff rostering and workforce planning.
• Experience supporting new store openings and operational rollouts.
• Strong administration and reporting experience.
• Experience within a high-volume restaurant or takeaway environment.
• MICROS experience will be advantageous.

Technical Knowledge

• Strong knowledge of Fast Food / QSR operations.
• Solid understanding of Standard Operating Procedures (SOPs).
• COS, GP and GRV knowledge is essential.
• MS Office proficiency (Word, Excel, PowerPoint, and Outlook).
• Ability to prepare professional reports and presentations.
• Excellent planning, coordination, and organizational skills.
• Strong verbal and written communication skills.
• Strong leadership, coaching, and mentoring abilities.
• Good balance of technical operational knowledge and people development skills.

Additional Requirements

• Valid driver's license.
• Own reliable vehicle.
• Willingness to travel extensively throughout KZN.
• Fluent in English (written and verbal).
• Willing to work flexible hours, including extended periods away from home when supporting new store openings or operational training requirements.

Key Responsibilities

The Training Manager will be responsible for:

• Developing and implementing structured training programs.
• Delivering operational training in accordance with company Standard Operating Procedures.
• Managing, coaching, and developing a team of approximately 20 trainers.
• Planning staff rosters and coordinating trainer schedules.
• Monitoring employee performance and identifying training needs.
• Maintaining accurate training records, attendance registers and performance documentation.
• Conducting performance evaluations and providing coaching where required.
• Delivering daily operational training updates.
• Facilitating presentations and training workshops.
• Supporting new store openings through hands‑on training and mentoring.
• Signing off management trainees across the region.
• Monitoring training reports and addressing operational concerns.
• Providing GP and GRV training and troubleshooting support.
• Ensuring training rosters and weekly updates are submitted within deadlines.
• Coordinating staffing requirements and training plans for new store openings.
• Working closely with Operations to improve operational performance and employee capability.

Competencies

• Strong leadership and people management skills.
• Excellent coaching and mentoring ability.
• Highly organized with exceptional planning skills.
• Strong administration and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Results-driven with a proactive approach to problem-solving.
• Confident facilitator with strong presentation skills.
• Adaptable and willing to travel extensively.

Working Hours

• Monday to Saturday.
• Standard hours: 08:00 - 17:00.
• Peak trading periods: 12:00 - 20:00.
• Must be willing to stay at outlying locations for up to 10 days or more when supporting new store openings or urgent operational training requirements.

Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful.