IT Support Apprentice — Structured, Mentored Training

Placements24; Kempton Park; Sur place; ZAR 89 000 - 134 000; Plein temps

Avantages offerts par ce poste

Structured apprenticeship program

Mentorship from IT professionals

Hands-on experience with IT infra

Potential for permanent employment

Collaborative team environment

Résumé du poste

Placements24 in Gauteng offers an IT Support Technician Apprenticeship in Tembisa. You will join a dedicated support team, gaining hands-on experience across hardware, software, and networks under the guidance of experienced IT professionals.

The program emphasizes learning, documentation, and customer service, with potential for permanent employment after successful completion. On-site role supporting internal staff and clients.

Qualifications

• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Strong problem-solving and diagnostic skills.
• Excellent communication and interpersonal skills.

Responsabilités

• Provide first-level technical support to users via phone, email, and in-person.
• Install, configure, and troubleshoot hardware, software, and network issues.
• Assist with setup and maintenance of user accounts and access permissions.
• Perform routine system checks and preventative maintenance tasks.
• Document support requests, troubleshooting steps, and resolutions in a ticketing system.
• Escalate complex issues to senior IT staff as needed.
• Contribute to IT knowledge base with solutions and guides.
• Assist in managing IT inventory and asset tracking.
• Follow established IT policies and procedures.
• Learn about new technologies and best practices in IT support.

Connaissances

Basic computer knowledge

Communication skills

Windows/macOS basics

TCP/IP/DNS/DHCP basics

Formation

Matriculation certificate or equivalent

Description du poste

Placements24 in Gauteng offers an IT Support Technician Apprenticeship in Tembisa. You will join a dedicated support team, gaining hands-on experience across hardware, software, and networks under the guidance of experienced IT professionals.

The program emphasizes learning, documentation, and customer service, with potential for permanent employment after successful completion. On-site role supporting internal staff and clients.