Trainee Branch Manager

Pepkor Lifestyle; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pepkor Lifestyle is seeking a Trainee Branch Manager to oversee daily retail operations in a fast-paced environment in Durban. You will manage staff, ensure customer satisfaction, and drive profitability through planning, leadership, and resource optimization.

The role emphasizes effective people management, strong communication, and a customer-centric approach to sales, merchandising, and store security. A path for growth is provided within the branch network.

Qualifications

• Matric certificate is required.
• Retail Management/Business Diploma is advantageous.
• Experience in retail management is preferred.

Responsibilities

• Sales management and customer service focus.
• Administration and financial management.
• Stock management and store presentation.
• Safety and security compliance.
• Lead, manage and develop staff.
• Drive profitability and cost control.

Skills

Staff management

Sales management

Stock management

Customer service

Merchandising

Safety and security

People management

Planning and organizing

Decision making

Interpersonal skills

Communication skills

Integrity

Can-do attitude

Drive and Energy

Resilience

Education

Matric certificate

Retail Management/Business Diploma advantageous

Job description

Introduction: We are looking for an experienced Trainee Branch Manager to join our fast-paced retail environment, where every day is unique and interesting. The primary focus of the role is to manage all areas of operations which include staff management, ensure customer satisfaction and company profitability. The ideal candidate should be able to implement strategies and foster a positive work environment.

Description: Ensure store profitability through the daily planning, leading, controlling and organizing of all resources, whilst ensuring superior customer service and a shopping environment that drives sales.

Key duties:

• Sales Management
• Administration and financial management
• Stock management
• Store presentation and merchandising
• Safety and security
• Enable customer centricity
• Effective people management
• Service Department
• Effective teamwork and self-management

Minimum requirements:

Qualification:

• Matric certificate
• Retail Management/Business Diploma advantageous

Competencies:

• Business Acumen
• Driving execution
• Excellent verbal and written communication skills
• Interpersonal skills
• Strong administrative skills
• People management
• Planning and organising
• Courage and confidence
• Judgment and decision making
• Customer centricity
• Integrity
• Can do attitude
• Drive and Energy
• Resilience