VIP Tours & Transfers Manager

HotelJobs; South Africa; Sur place; ZAR 420 000 - 620 000; Plein temps

Résumé du poste

Tours & Transfers Company at the V&A Waterfront is seeking a proactive Tours & Transfers Manager to oversee daily operations, driver and vehicle management, and business development. Reporting to the Hotel General Manager, the successful candidate will coordinate seamless transfer services; maintain 5* standards and identify opportunities to grow sales.

The role requires strong organizational and interpersonal skills, a customer-focused approach and the ability to work in a fast-paced

Qualifications

• Grade 12 / Matric.
• Minimum 2 years’ experience in a similar administrative position.
• NQF Level 6 diploma in Business Administration or Hospitality Management preferred; suitable experience will be considered.
• A valid driver’s licence and PDP.
• Intermediate Microsoft Word, Excel and Outlook skills, including calendar management.
• Tech-savvy; strong organisational skills and attention to detail.
• Customer-focused with professional telephone etiquette.
• Proactive; self-motivated and able to work without supervision.
• Strong interpersonal skills, maturity and emotional intelligence.
• Friendly, positive and presentable.

Responsabilités

• Oversee daily operations and fleet management.
• Book and confirm transfers for guests, VIPs and staff.
• Coordinate outsourced transfer providers when required.
• Manage drivers, rosters and payroll administration.
• Conduct vehicle inspections and ensure servicing.
• Maintain five-star vehicle standards and service delivery.
• Prepare daily and weekly sales and operational reports.
• Distribute rates when required.

Connaissances

Office Administration

MS Office

Attention to detail

Customer service

Communication

Time management

Formation

NQF Level 6 Diploma in Business Administration or Hospitality Management

Outils

Outlook

Excel

Word

Description du poste

Tours & Transfers Company at the V&A Waterfront is seeking a proactive Tours & Transfers Manager to oversee daily operations, driver and vehicle management, and business development. Reporting to the Hotel General Manager, the successful candidate will coordinate seamless transfer services; maintain 5* standards and identify opportunities to grow sales.

The role requires strong organizational and interpersonal skills, a customer-focused approach and the ability to work in a fast-paced