Rooms Division Manager - V&A Waterfront

HotelJobs; South Africa; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

HotelJobs is seeking an experienced Rooms Division Manager for a luxury 5* property at the V&A Waterfront. You will support the General Manager by ensuring efficient operations and outstanding guest service, with a focus on quality, teamwork and consistent service delivery.

Key duties include overseeing daily rooms division operations, coordinating with departments, supervising housekeeping and laundry, managing budgets, conducting inductions and training, and maintaining high standards across

Qualifications

• Strong operational management and team leadership skills.
• Sound commercial awareness with a results-driven approach.
• Excellent guest relations and communication skills.
• Fluent in spoken and written English.

Responsibilities

• Oversee daily rooms division operations and ensure coordination between departments.
• Attend morning briefings and communicate departmental priorities to the team.
• Inspect guest rooms, public areas, washrooms, spa and back-of-house areas.
• Supervise laundry operations and coordinate maintenance requirements.
• Maintain departmental checklists and monitor service standards.
• Prepare monthly Housekeeping forecasts and coordinate cleaning schedules.
• Lead induction and ongoing training for staff.

Skills

Operational management

Team leadership

Budget management

Recruitment

Guest relations

Communication

English language

Time management

Decision-making

Quality assurance

Tools

Microsoft Excel

Microsoft Word

Job description

Luxury 5* Hotel in the V&A Waterfront is looking for an experienced and guest-focused Rooms Division Manager to support the General Manager in ensuring efficient operations and exceptional guest service.

Duties:

Operations & Quality Assurance Oversee daily rooms division operations and ensure effective coordination between departments. Attend morning briefings and communicate departmental priorities to the team. Inspect guest rooms or tents, public areas, corridors, washrooms, walkways, spa and back-of-house areas. Supervise laundry personnel and operations. Coordinate maintenance requirements to keep accommodation functional and well-presented. Maintain departmental checklists and monitor service standards. Ensure guest needs receive prompt, professional attention. Manage lost property procedures.

Administration & Financial Control

Prepare monthly Housekeeping forecasts and coordinate cleaning schedules with relevant departments. Prepare and manage the annual Housekeeping budget. Monitor departmental expenditure and maintain supporting records for the Financial Manager. Conduct accurate stocktakes and review consumption of amenities, chemicals and linen against par stock levels. Report stock damage, shrinkage and losses to the Financial Manager and General Manager. Review purchasing and consumption against budgets and implement appropriate controls.

Team Leadership & Development

Conduct interviews in collaboration with the General Manager and Group Human Resources. Provide induction and ongoing training for new and existing employees. Ensure employees understand company policies, rules and procedures. Monitor staff performance, provide feedback and conduct appraisals. Lead by example and promote teamwork, accountability and consistent service delivery.

Requirements:

• Strong operational management and team leadership skills.
• Sound commercial awareness and a results-driven approach.
• Ability to manage budgets, expenditure and departmental accounts.
• Recruitment; training and performance management skills.
• Excellent guest relations and communication skills.
• Fluent in spoken and written English.
• Strong time management, initiative and decision‑making abilities.
• A commitment to quality and attention to service standards.
• Ability to work collaboratively across departments.
• Proficiency in Microsoft Excel and Word.