Client Relationship Manager | Travel Company | Cape Town

HotelJobs; Cape Town; Presencial; ZAR 600 000 - 900 000; Tempo integral

Resumo da oferta

HotelJobs in Cape Town is seeking an experienced client relationship professional to manage a premium inbound travel portfolio. You will retain and grow key accounts through structured account plans, regular client visits, and business reviews, driving tour and transfer bookings and maintaining CRM records.

Reporting to the General Manager, you will collaborate with the Head of Sales on existing accounts, potentially travel nationally for client engagement, and contribute to training and

Qualificações

• A business, tourism or hospitality qualification is preferred; strong practical experience will also be considered.
• Proven experience in B2B account management or client relationship management, with a track record of retaining and growing key accounts.
• Experience in luxury travel, hospitality, or premium transport and tour operations will be a strong advantage.
• A good understanding of the inbound tourism trade, including DMCs, hotels and other booking partners.

Responsabilidades

• Retain and grow the company’s existing client base with tiered account plans and regular face-to-face visits.
• Track account health and booking trends, coordinate feedback and service recovery with managers.
• Increase tour and transfer business within current accounts and participate in client training and educational trips.

Conhecimentos

Account management

Relationship building

CRM systems

Excel

Presentation software

Formação académica

Hospitality/tourism or related qualification

Ferramentas

CRM systems

Excel

Presentation software

Descrição da oferta de emprego

? ?? ??????????? ??????????? is recruiting on behalf of a well-established, premium tours and ground transport company in Cape Town for an experienced and relationship-driven ?????? ???????????? / ??? ??????? ??????? Our client is a respected name in South Africa's inbound travel industry, delivering tours and transport services to destination management companies, hotels and other travel partners. With a solid foundation and ambitious plans for growth, they are looking for a proactive professional who takes ownership, thrives on building lasting partnerships and is motivated to help drive the business forward.

Reporting to the General Manager and based in Cape Town, the successful candidate will be responsible for retaining and growing the company’s existing client base. This includes running tiered account plans and a structured programme of face-to-face visits and business reviews, tracking account health and booking trends, coordinating feedback and service recovery with the relevant managers, and increasing tour and transfer business within current accounts. The role also covers client training and educational trips, contract renewals, CRM records and regular portfolio reporting, working closely with the Head of Sales, who focuses on new business. ????????????

• A business, tourism or hospitality qualification is preferred; strong practical experience will also be considered.
• Proven experience in B2B account management or client relationship management, with a track record of retaining and growing key accounts.
• Experience in luxury travel, hospitality, or premium transport and tour operations will be a strong advantage.
• A good understanding of the inbound tourism trade, including DMCs, hotels and other booking partners.
• Commercially minded, able to balance client retention and growth with margin, working within agreed pricing and targets.
• Comfortable analysing booking and revenue data to spot risks and opportunities early.
• Proficient in CRM systems, Excel and presentation software, with disciplined record-keeping and reporting.
• An excellent communicator who presents products with confidence and handles difficult feedback professionally.
• Highly organised, able to manage a full client portfolio and stick to contact schedules and reporting deadlines.
• A natural self-starter with a strong drive to take ownership and deliver results.
• Discreet and professional, and comfortable with in-person client engagement, including meetings and events outside normal office hours.
• Valid driver’s licence and willingness to travel nationally.
• Based in, or willing to relocate to, Cape Town.
• Shortlisted candidates will be asked to complete a Predictive Index (PI) assessment before interviews.

Shortlisted candidates will be asked to complete a Predictive Index (PI) assessment before interviews.