Tour Operations Coordinator

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Travel discounts and familiarization

Professional development and training

Hybrid work setting

Job summary

Placements24 seeks a meticulous Tour Operations Coordinator to join a dynamic tour operator in Nelspruit, Mpumalanga. This role coordinates logistics, bookings, and supplier liaison, ensuring seamless delivery of all tour packages and an exceptional traveler experience.

The ideal candidate is highly organized with strong communication skills and a passion for travel, especially the Mpumalanga region. Hybrid work setting and collaboration with a supportive team are offered.

Qualifications

• Minimum 2–3 years of experience in tour operations, travel coordination, or a related role.
• Strong organizational and time management skills with keen attention to detail.
• Proficiency with booking systems and MS Office suite; excellent client and supplier communication.

Responsibilities

• Coordinate and manage all operational aspects of assigned tour packages, ensuring timely and efficient delivery.
• Process bookings, manage reservations, and maintain accurate client and supplier databases.
• Liaise with transport providers, accommodation suppliers, activity operators, and guides to confirm arrangements.
• Prepare pre-tour documentation and information packs for clients and guides.
• Handle client inquiries and provide support before, during, and after tours.
• Assist in troubleshooting and resolving any operational issues during tours.
• Manage supplier payments and invoicing related to tour operations.
• Contribute to developing and refining tour itineraries and procedures, ensuring safety and standards compliance.

Skills

Excellent communication

Time management

Organizational skills

Education

Relevant tourism or hospitality qualification

Tools

Booking systems

MS Office

Job description

About the Role

Our client, a dynamic tour operator specializing in unique travel experiences in and around the Mpumalanga region, is looking for a meticulous and enthusiastic Tour Operations Coordinator to join their team in Nelspruit. This role is essential for the smooth and efficient delivery of all tour packages. You will be responsible for coordinating logistics, managing bookings, liaising with suppliers, and ensuring that all operational aspects of tours run seamlessly, providing an exceptional experience for travelers. The ideal candidate is highly organized, possesses excellent communication skills, and has a passion for travel and the unique offerings of Mpumalanga. This position offers a fantastic opportunity to be at the heart of delivering unforgettable adventures in a stunning part of South Africa.

Key Responsibilities

• Coordinate and manage all operational aspects of assigned tour packages, ensuring timely and efficient delivery.
• Process bookings, manage reservations, and maintain accurate client and supplier databases.
• Liaise with transport providers, accommodation suppliers, activity operators, and guides to confirm arrangements.
• Prepare pre-tour documentation and information packs for clients and guides.
• Handle client inquiries and provide support before, during, and after tours.
• Assist in troubleshooting and resolving any operational issues that may arise during tours.
• Manage supplier payments and invoicing related to tour operations.
• Contribute to the development and refinement of tour itineraries and operational procedures.
• Ensure all tours comply with safety regulations and company standards.

Requirements

• Minimum of 2-3 years of experience in tour operations, travel agency coordination, or a related role.
• Excellent organizational and time management skills, with a strong attention to detail.
• Proficiency in booking systems and standard office software (e.g., Microsoft Office Suite).
• Strong communication and interpersonal skills, with the ability to build rapport with clients and suppliers.
• A passion for travel and a good understanding of the tourism industry.
• Knowledge of the Nelspruit and Mpumalanga region's attractions is highly desirable.
• Ability to work effectively both independently and as part of a team, in a hybrid work setting.
• A problem-solving mindset and the ability to remain calm under pressure.
• Relevant qualifications in Tourism or Hospitality are a plus.

Benefits

• Competitive salary.
• Opportunity to work within the exciting tourism industry in Mpumalanga.
• Travel discounts and familiarization trip opportunities.
• Professional development and training within tour operations.
• A supportive and collaborative team environment in Nelspruit.
• Contribute to creating memorable travel experiences for clients.