Adventure Tourism Operations Coordinator

Placements24; Rustenburg; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Medical expenses contribution

Paid time off

Adventure activities participation

Job summary

Placements24 in Rustenburg is seeking an Adventure Tourism Operations Coordinator to oversee daily tour operations, manage bookings, brief guides, and ensure safety protocols are followed. The role focuses on delivering high-quality experiences across hiking, rock climbing, and guided tours in the North West region.

You will liaise with clients and service providers, coordinate schedules, and assist in creating new itineraries while maintaining meticulous records and ensuring customer

Qualifications

• Diploma or degree in Tourism Management, Hospitality, or related field preferred.
• 3+ years of operations/coordination experience in adventure tourism or hospitality.
• Strong understanding of adventure activities and safety protocols.

Responsibilities

• Manage and coordinate daily adventure tour operations, ensuring activities run smoothly and safely.
• Handle client bookings, inquiries, and provide exceptional customer service throughout tours.
• Schedule and brief adventure guides, ensuring equipment, information, and support are available.
• Develop and maintain daily operational schedules for all activities.
• Ensure adherence to safety regulations and emergency procedures, conduct risk assessments.
• Liaise with local authorities, accommodations, and stakeholders as required.
• Assist in developing new tour packages and itineraries.
• Prepare daily operational reports for management.

Skills

Logistics management

Customer service

Communication skills

Time management

Education

Diploma/Degree in Tourism Management or Hospitality

Tools

Booking systems

Job description

About the Role

An established adventure tourism company based in Rustenburg , North West, is seeking a highly organised and energetic Adventure Tourism Operations Coordinator. This role is crucial in ensuring the seamless execution of various adventure activities offered by the company, including hiking, rock climbing, and guided tours. The Coordinator will be responsible for managing bookings, coordinating guides, ensuring safety protocols are met, and liaising with clients to provide an exceptional experience. The ideal candidate will have a passion for the outdoors, excellent logistical skills, and a commitment to safety and customer satisfaction. This position offers a dynamic work environment within a growing tourism sector.

Key Responsibilities

Manage and coordinate daily adventure tour operations, ensuring all activities run smoothly and safely. Handle client bookings, inquiries, and provide exceptional customer service before, during, and after tours. Schedule and brief adventure guides, ensuring they have the necessary equipment, information, and support. Develop and maintain daily operational schedules for all activities. Ensure strict adherence to all safety regulations and emergency procedures; conduct risk assessments. Manage inventory of equipment, ensuring it is well-maintained, functional, and safe for use. Liaise with local authorities, accommodation providers, and other stakeholders as required. Assist in the development of new tour packages and itineraries. Handle customer feedback and resolve any operational issues promptly and efficiently. Prepare daily operational reports for management.

Requirements

A diploma or degree in Tourism Management, Hospitality, or a related field is preferred. Minimum of 3 years of experience in operations, coordination, or a similar role within the adventure tourism or hospitality industry. Strong understanding of adventure activities and associated safety protocols. Excellent organisational and time-management skills, with the ability to multitask effectively. Proficiency in booking systems and standard office software (MS Office Suite). Exceptional customer service and communication skills, both written and verbal. Ability to work under pressure and adapt to changing circumstances. First Aid and CPR certification is a strong advantage. A genuine passion for adventure and the outdoors, with knowledge of the local Rustenburg area. Willingness to work flexible hours, including weekends and public holidays, and occasionally assist with guiding duties.

Benefits

This role comes with a competitive annual salary and the opportunity to be part of an exciting and growing adventure tourism business. Benefits include a contribution towards medical expenses, paid time off, and opportunities to participate in company-sponsored adventure activities. You will gain valuable experience in managing complex operations in the beautiful North West province. Join a team that is passionate about delivering unforgettable experiences to clients in and around Rustenburg .