Remote Tour Operations Coordinator

Placements24; Klerksdorp; Remote; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Remote work capability

Competitive salary

Professional development opportunities

Job summary

Placements24 is seeking a Remote Tour Operations Coordinator to manage all logistical aspects of travel packages from a home office. You will liaise with guides, accommodations, transport, and activity operators to confirm bookings and deliver seamless travel experiences for clients worldwide.

The role requires strong organizational skills, remote work discipline, and proficiency with travel management software. Candidates should be self-motivated and able to work independently in South Africa.

Qualifications

• Experience in tour operations or travel coordination.
• Strong organizational and time management skills.
• Proficient with online booking platforms and travel software.
• Excellent written and verbal English communication.
• Remote work readiness with self-discipline.

Responsibilities

• Coordinate all operational aspects of booked tours.
• Liaise with guides, providers, transport, and activity operators.
• Prepare itineraries, pre-departure info, and emergency lists.
• Monitor departures and provide remote support.
• Resolve operational issues and emergencies promptly.
• Manage supplier relationships and negotiate rates.
• Maintain bookings, payments, and supplier records.
• Assist in developing tour operations procedures.
• Process payments and manage invoices.
• Contribute to improving overall client experience.

Skills

Tour operations

Organization

Remote work

English communication

Problem solving

Independent worker

Tools

Booking platforms

Travel management software

Job description

About the Role

Our client, a boutique adventure travel company, is seeking an organized and resourceful Remote Tour Operations Coordinator to manage the logistical aspects of their travel packages. This role is crucial for ensuring smooth and successful tour operations, from booking confirmations to supplier coordination. As this is a fully remote position, the successful candidate must be self-disciplined, possess excellent communication skills, and be adept at managing tasks without direct supervision. You will play a key part in delivering unforgettable travel experiences for clients worldwide, operating from your home office with support based around Klerksdorp, North West.

Key Responsibilities

• Coordinate and manage all operational aspects of booked tours, ensuring seamless execution.
• Liaise with tour guides, accommodation providers, transportation services, and activity operators to confirm bookings and arrangements.
• Prepare and distribute detailed tour itineraries, pre-departure information, and emergency contact lists to clients and guides.
• Monitor tour departures and provide remote support to guides and clients during tours.
• Handle any operational issues or emergencies that may arise during tours, providing timely solutions.
• Manage supplier relationships, negotiating rates and ensuring service quality.
• Maintain accurate records of bookings, payments, and supplier details in the booking system.
• Assist in the development and refinement of tour operational procedures.
• Process payments and manage invoices related to tour operations.
• Contribute to improving the overall client travel experience through efficient operations.

Requirements

• Previous experience in tour operations, travel coordination, or logistics management, preferably within the tourism industry.
• Excellent organizational and time management skills, with a strong attention to detail.
• Proficiency in using online booking platforms and travel management software.
• Strong written and verbal communication skills in English.
• Ability to problem-solve effectively and make quick decisions in high-pressure situations.
• Self-motivated and able to work independently in a remote setting.
• A reliable internet connection and a suitable home office environment.
• Familiarity with different global destinations and travel protocols is advantageous.
• Customer-service oriented mindset.
• Residing anywhere in South Africa, with operational links to the Klerksdorp, North West regional hub.

Benefits

Our client offers a competitive salary, the flexibility of remote work, and the opportunity to be part of an exciting and growing adventure travel company. Enjoy the freedom of working from home while contributing to unique travel experiences. This role includes opportunities for professional development and the chance to shape the operational success of the company. Join a passionate team dedicated to making travel seamless and memorable, with foundational ties to Klerksdorp, North West.