Tour Guide Expert

Crew Life at Sea Ltd.; Cape Town; On-site; ZAR 280,000 - 420,000; Full time

Job summary

Crew Life at Sea Ltd. seeks a German-speaking Land Experience Expert to craft memorable land activities for cruise guests in Cape Town.

You will build strong supplier relationships, plan excursions and tailor experiences to guest preferences while coordinating logistics and ensuring smooth transitions between sea and land. Ideal candidates bring travel industry know-how, fluency in German and English, and excellent communication.

Qualifications

• Fluent in German and English, written and spoken.
• Experience in travel industry, cruise or tour operator preferred.
• Strong knowledge of destinations and cultures.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.

Responsibilities

• Develop and maintain relationships with local tour operators and suppliers.
• Plan and coordinate shore excursions aligned with the cruise itinerary.
• Provide personalized recommendations based on guest preferences.
• Organize logistics for land experiences including transport and reservations.
• Collaborate with onboard staff to ensure seamless sea-to-land transitions.
• Monitor guest feedback to improve land experiences.
• Stay updated on local events and attractions to enhance guest experience.
• Assist with guest inquiries related to land experiences.

Skills

German language

English language

Travel industry experience

Communication skills

Team collaboration

Tools

Microsoft Office

Reservation systems

Job description

Position Overview:

We are seeking a highly motivated and experienced German Speaking Land Experience Expert to join our dynamic team. The successful candidate will be responsible for creating and coordinating exceptional land experiences for our guests, ensuring their time on land is just as memorable as their time at sea.

Key Responsibilities:

• Develop and maintain relationships with local tour operators and suppliers to create unique and authentic land experiences for our guests


• Plan and coordinate shore excursions and activities that align with the cruise itinerary and cater to the interests of our guests


• Communicate with guests to understand their preferences and needs, and provide personalized recommendations for land experiences


• Manage the logistics of land experiences, including transportation, reservations, and any necessary permits or documentation


• Collaborate with onboard staff to ensure a seamless transition between sea and land experiences for guests


• Monitor and evaluate guest feedback to continuously improve the quality and variety of land experiences offered


• Keep up to date with local events, attractions, and cultural activities to enhance the guest experience


• Assist with any guest inquiries or issues related to land experiences

Qualifications:

• Fluent in German and English (written and spoken)


• Previous experience in the travel industry, preferably in a cruise or tour operator setting


• Strong knowledge and understanding of different destinations and cultures


• Excellent communication and interpersonal skills


• Ability to work independently and as part of a team


• Attention to detail and strong organizational skills


• Proficient in Microsoft Office and experience with reservation systems is an asset


• Availability to work flexible hours, including evenings and weekends, to accommodate guest needs

If you are passionate about travel and have a talent for creating unforgettable experiences, we want to hear from you. Join our team at Crew Life at Sea and be a part of creating dream vacations for our guests.