hospitality Operator German Speaking

Crew Life at Sea Ltd.; Cape Town; On-site; ZAR 424,000 - 685,000; Full time

Job summary

Crew Life at Sea Ltd. seeks a German-speaking Hospitality Operator to greet and assist German guests aboard our cruise ship, ensuring a warm and seamless guest experience throughout their stay.

You will provide information in German about dining, entertainment, and activities, coordinate guest requests with other departments, and handle complaints professionally. This role requires flexibility to work evenings, weekends, and holidays on a dynamic shipboard environment.

Qualifications

• Fluent in German (written and spoken)
• Excellent communication and customer service skills
• Previous hospitality or customer service experience
• Ability to work in a fast-paced and dynamic environment
• Strong problem-solving skills and ability to handle guest complaints effectively
• Flexibility to work evenings, weekends, and holidays as needed
• Knowledge of cruise industry and ship operations is a plus
• Must be able to pass a background check and obtain necessary certifications for working on board a cruise ship

Responsibilities

• Greet and welcome German-speaking guests upon arrival on board
• Provide information and assistance to guests in German on dining, entertainment, and on-board activities
• Coordinate and assist with guest requests and special arrangements
• Handle guest complaints and resolve issues professionally and timely
• Maintain knowledge about the ship's amenities, services, and policies
• Collaborate with other departments to ensure guest satisfaction and smooth operations
• Maintain a positive and friendly attitude to create a welcoming atmosphere
• Participate in training programs and improve German language and culture knowledge

Skills

German language

Customer service

Hospitality experience

Communication skills

Job description

Position Overview

We are seeking a highly motivated and enthusiastic Hospitality Operator to join our team. As a German speaking operator, you will be responsible for interacting with our German-speaking guests and ensuring their needs are met throughout their stay on board the cruise ship. You will work closely with other members of the hospitality team to provide exceptional service and create a welcoming and comfortable environment for our guests.

Key Responsibilities

• Greet and welcome German-speaking guests upon arrival on board
• Provide information and assistance to guests in German, including but not limited to dining options, entertainment, and on-board activities
• Coordinate and assist with guest requests and special arrangements
• Handle guest complaints and resolve issues in a timely and professional manner
• Maintain a high level of knowledge about the ship's amenities, services, and policies
• Collaborate with other departments to ensure guest satisfaction and smooth operations
• Maintain a positive and friendly attitude at all times, creating a welcoming and comfortable atmosphere for guests
• Participate in training programs and continuously improve knowledge of German language and culture to better serve our guests

Requirements

• Fluent in German (written and spoken)
• Excellent communication and customer service skills
• Previous experience in a hospitality or customer service role
• Ability to work in a fast-paced and dynamic environment
• Strong problem-solving skills and ability to handle guest complaints effectively
• Flexibility to work evenings, weekends, and holidays as needed
• Knowledge of the cruise industry and ship operations is a plus
• Must be able to pass a background check and obtain necessary certifications for working on board a cruise ship