Temporary Program Administration Agent

Optimi Learning; Gauteng; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Optimi Learning is seeking a Temporary Program Administration Agent (Quality Assurer) to join the Administration and Academic Services team in Centurion. The role emphasizes accurate application checks, adherence to completeness rules, and collaborative interaction with multiple departments.

The ideal candidate will have Grade 12, at least 2 years in a similar role, strong English communication, and proficiency with Microsoft Office and My.Impaq.

Qualifications

• Grade 12.
• A minimum of 2 years experience in a similar role.
• Familiarity with Microsoft Office and Google Chrome.
• Proficiency in English both verbally and in written communication.
• Good communication skills.

Responsibilities

• Check applications for completeness.
• Ensure assisting personnel know the completeness rules.
• Saving of "source" document(s).
• Edit applications in the shop.
• Quality approval on My.impaq.
• Academic approval on My.Impaq.
• Handle incomplete registrations.
• Communicate with clients regarding outstanding items.
• Liaise with other departments to help complete registrations.
• Handle client enquiries and tickets.
• Tracking the application number on QA Issue.
• Decline old incomplete registrations.
• Completing the preliminary approval process.
• Recommend My.Impaq updates.
• Escalate issues if volumes are a concern.
• Provide feedback to management on possible process improvements.
• Provide feedback to management on volumes.
• Operational and administrative tasks as required.
• Help colleagues with other processes, as required.

Skills

Communication

Administration

Microsoft Office

Google Chrome

English (written & spoken)

Teamwork

Education

Grade 12

Tools

My.Impaq

Job description

Optimi is looking for individuals with exceptional communication and administration skills to join the Administration and Academic Services team as Temporary Program Administration Agent (Quality Assurer).

The ideal candidates should be results orientated, committed to meeting deadlines, and able to work well within a team.

REQUIREMENTS

• Grade 12.


• A minimum of 2 years experience in a similar role.


• Familiarity with Microsoft Office and Google Chrome.


• Proficiency in English both verbally and in written communication.


• Good communication skills.

DUTIES

• Check applications for completeness.


• Ensure assisting personnel know the completeness rules.


• Saving of "source" document(s).


• Edit applications in the shop.


• Quality approval on My.impaq.


• Academic approval on My.Impaq.


• Handle incomplete registrations.


• Communicate with clients regarding outstanding items.


• Liaise with other departments to help complete registrations.


• Handle client enquiries and tickets.


• Tracking the application number on QA Issue.


• Decline old incomplete registrations.


• Completing the preliminary approval process.


• Recommend My.Impaq updates.


• Escalate issues if volumes are a concern.


• Provide feedback to management on possible process improvements.


• Provide feedback to management on volumes.


• Operational and administrative tasks as required.


• Help colleagues with other processes, as required.

This role is based in Centurion.