DC - Insure (Short Term) Team Leader Telesales - 1DP Sandton

Discovery Limited; Johannesburg; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Zusammenfassung

Discovery Limited in Sandton is seeking a Team Leader for Telesales to lead a team of short-term consultants and drive sales performance. You will coach, monitor QA, and ensure targets are met while maintaining broker relationships.

The role requires supervisory experience, strong communication, and the ability to work overtime including some weekends. A related degree and MS Office proficiency are preferred.

Qualifikationen

• Excellent verbal and numeric communication skills.
• Sales oriented with a strong drive to achieve targets.
• Attention to detail and quality driven.
• Strong leadership and coaching capability.
• Proven problem solving and resilience under pressure.

Aufgaben

• Lead and manage a team of 10–12 telesales consultants.
• Perform coaching, performance management and development of the team.
• Drive staff to achieve sales targets and own overall team targets.
• QA assessments of consultant calls and feedback.
• Assist with interviews and role plays.
• Handle elevated queries and broker relationships.
• Maintain communication between management and staff, and enforce policies.
• Inspire, motivate and support the team; may include overtime/weekends.

Kenntnisse

Verbal communication

Numeric communication

Sales oriented

Attention to detail

Leadership

Problem solving

Stress tolerance

Ausbildung

BCom or related degree (advantage)

Tools

MS Office

Excel

Jobbeschreibung

Select how often (in days) to receive an alert:

DC - Insure (Short Term) Team Leader Telesales - 1DP Sandton

Business Unit: DCM Distribution

Function: Call Center / Contact Center

Date: 23 Sept 2026

Job Description

The successful candidate will be expected to lead, manage and guide a team of Telesales short -term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key purpose

To lead, manage and guide a team of Telesales short-term consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

The successful candidate will be expected, but not limited to perform the following key outputs:

• Leading and managing a team of 10 – 12 telesales short-term agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountability for teams overall sales targets
• Assessment of consultants calls - QA.
• Assisting with interviews & Role plays.
• Dealing with elevated queries/problems.
• Managing the ongoing relationship between brokers.
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate and support team.
• Able to work overtime from time to time, which may include weekends.

Personal attributes and skills

• Excellent verbal and numeric communication skills
• Sales Orientated
• Quality driven
• Quality driven
• Attention to detail
• Strong Leadership skills
• Problem solving skills
• Stress tolerance

Qualification & Experience

• 4 years outbound/ Inbound experience – essential
• Short Term experience
• 3 years Team Leader/leadership experience – Non negotiable
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.