Sales Team Leader

Fortune Kutukwa; Wes-Kaap; Presencial; ZAR 320.000 - 520.000; Jornada completa

Descripción de la vacante

Fortune Kutukwa in South Africa is seeking an experienced Telesales Team Leader to guide a high-performing outbound sales group within financial services. You will coach consultants selling personal loans, retail loans, and in-store cards, and you will set targets, monitor performance, and ensure compliance.

The role demands strong leadership, excellent communication and the ability to maintain discipline while delivering results in a fast-paced, target-driven environment.

Formación

• Experience leading an outbound telesales team.
• Ability to set goals and drive performance.
• Strong communication and interpersonal skills.
• Mature, professional approach to people management.
• Ability to manage disciplinary processes confidently.

Responsabilidades

• Lead and motivate a telesales team selling financial products.
• Drive monthly targets and KPIs for the team.
• Set clear goals and performance expectations.
• Conduct regular performance reviews with constructive feedback.
• Coach and develop staff to improve sales techniques.
• Manage behaviour, conflicts and disciplinary actions.
• Ensure adherence to sales processes and compliance.
• Monitor daily activity, quality and conversion rates.
• Maintain professionalism and accountability within the team.
• Lead by example in challenging situations and decision making.
• Prepare and present regular sales reports to management.

Conocimientos

Leadership

Communication

People management

Performance management

Telesales operations

Conflict resolution

Coaching & mentoring

Educación

Matric certificate

Descripción del empleo

Our client is looking for an experienced and results-driven Telesales Team Leader to lead a high-performing sales team within the financial services industry.

The successful candidate will be responsible for managing a team of telesales consultants selling financial products, including personal loans, retail loans and in-store credit cards. This role requires a strong sales leader who can drive performance, motivate a team and consistently achieve sales targets.

Key Responsibilities

• Lead, manage and motivate a team of telesales consultants selling financial products, including personal loans, retail loans and in-store cards.
• Drive team performance to achieve and exceed monthly sales targets and operational KPIs.
• Set clear, measurable goals and performance expectations for individual consultants and the overall team.
• Conduct regular performance discussions, provide constructive feedback and implement action plans to address underperformance.
• Coach, mentor and develop team members to improve sales techniques, productivity and conversion rates.
• Manage employee behaviour, workplace conflict and disciplinary matters, including issuing formal warnings in line with company policies and procedures.
• Address performance and behavioural issues consistently, fairly and professionally, maintaining accountability across the team.
• Ensure the team follows established sales processes, procedures, scripts and compliance requirements.
• Monitor daily sales activities, call quality, productivity and conversion rates, identifying areas for improvement.
• Maintain high standards of professionalism, discipline and accountability within the team.
• Lead by example, demonstrate strong ownership and exercise sound judgement when managing challenging employee situations.
• Compile and present regular sales and performance reports to management.

Minimum Requirements

• Matric certificate.
• At least 3 years' experience in a Telesales Team Leader or Sales Team Leader role.
• Proven experience managing an outbound sales team.
• Strong leadership, communication and people management skills.
• Mature, consistent and professional approach to managing people and performance.
• Ability to manage conflict, behavioural issues and disciplinary processes confidently.
• Strong understanding of sales targets, performance management and telesales operations.
• Highly organised, process-driven and able to maintain accountability and operational standards.
• Ability to work under pressure in a fast-paced, target-driven environment.